Quality Assurance Representative

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Annual Hiring Range/Hourly Rate:

• $62,000 - $67,000/Per Year

Benefits:

• Paid time off

• 401k, with company match

• Company sponsored life insurance

• Medical, dental, vision plans

• Voluntary short-term/long-term disability insurance

• Voluntary life, accident, and hospital plans

• Employee Assistance Program

• Commuter benefits

• Employee Discounts

• Free hot healthy meals for unit operations roles

Main

Duties and Responsibilities:

• Coordinates and monitors quality improvement projects
• Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
• Monitors corrective action system
• Educates and trains unit staff and managers in quality related issues
• Plays a key role in developing a comprehensive quality program
• Implements the quality system detailed in the quality manual
• Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation
• Supports the manager to drive prevention vs. detection of defects
• Coordinates actions to prevent the occurrences of nonconformities
• Maintains customer compliance resolution
• Responsible for the maintenance of key performance metrics for the Quality organization
• Acts as the primary liaison to US Quality Assurance
• Controls Food safety and Quality of processing and manufacturing within the business
• Supports customer audits, government audits to meet compliance
• Verifies and insures company policies and procedures are followed
• Insures quality specifications and requirements are followed and met
• Assists with developing Standard Operating Procedures
• Responsible for safety, quality and compliance to customer specification
• Assists in training of all Standard Operating Procedures and Critical Control Points in the unit
• Completes all other company required training including but not limited to Serv Safe Sanitation Manager Certification.

Qualifications

Education:

• Minimum qualifications include High School graduate or equivalent with experience in related discipline
• Preferred qualifications include College degree in related discipline, knowledge of HACCP, quality management and six sigma

Work Experience:

• Minimum 3 years of experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control
• Previous in airline, food processing, distribution operations or other fast paced environment

Technical

Skills:

(Certification, Licenses and Registration)

• Serv Safe certification required
• Is HACCP certified and Serve Safe trained a plus
• Basic lean, six sigma knowledge, and continuous improvement understanding a plus

Job

Skills:

• Intermediate level Microsoft office tool skills (excel, word)
• Knowledge of quality auditing, inspection methods
• Detail oriented
• Strong organizational skills, able to prioritize responsibilities and multi-task
• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision
• Excellent reading, writing, and oral communication skills
• Change Agent
• Preferred skills:

• Excellent analytical skills
• Basic statistics calculation, and/or mathematical comprehension including:
  • Pareto chart
  • Control chart
  • Histogram
  • Time series (run) chart
  • Multiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation, process capability
  • Algebraic concepts
• Project management skills
• Knowledge of FDA regulations

Language / Communication

Skills:

• Excellent oral and written communication skills
• Multi-lingual a plus

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full time

Travel %: None

Exemption Classification: Exempt

Internal Relationships: N/A

External Relationships: N/A

Work Environment / Requirements of the Job: Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production kitchen facility there…