Quality Assurance Representative

We’re looking for motivated, engaged people to help make everyone’s journeys better. This position is responsible for quality element control related to operation, policy and procedure auditing, supporting quality improvement projects, and supporting the manager to drive defect prevention and detections.

$62,000 - $67,000 per year

• Paid time off
• 401k with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts
• Free hot healthy meals for unit operations roles

• Coordinates and monitors quality improvement projects
• Audits implementation of quality system for effectiveness by verifying operation activities against Gate Gourmet, customer and regulatory specifications
• Monitors corrective action system
• Educates and trains unit staff and managers in quality related issues
• Plays a key role in developing a comprehensive quality program
• Implements the quality system detailed in the quality manual
• Champions the total quality improvement efforts and initiates problem‑solving efforts to assure implementation
• Supports the manager to drive prevention vs. detection of defects
• Coordinates actions to prevent the occurrences of nonconformities
• Maintains customer compliance resolution
• Responsible for the maintenance of key performance metrics for the Quality organization
• Acts as the primary liaison to US Quality Assurance controls
• Controls food safety and quality of processing and manufacturing within the business
• Supports customer audits, government audits to meet compliance
• Verifies and insures company policies and procedures are followed
• Insures quality specifications and requirements are followed and met
• Assists with developing Standard Operating Procedures
• Responsible for safety, quality and compliance to customer specification
• Assists in training of all Standard Operating Procedures and Critical Control Points in the unit
• Completes all other company required training including but not limited to Serv Safe, Sanitation Manager Certification

• High School graduate or equivalent with experience in related discipline
• College degree in related discipline is preferred

• Minimum 3 years of experience in food safety control practices (GMPs, SOPs, and HACCP) and quality program control
• Experience in airline, food processing, distribution operations or other fast‑paced environment

• Serv Safe certification required
• HACCP certified and Serve Safe trained – plus
• Basic lean, six sigma knowledge, and continuous improvement understanding – plus

• Intermediate level Microsoft Office tool skills (Excel, Word)
• Knowledge of quality auditing, inspection methods
• Detail oriented
• Strong organizational skills, able to prioritize responsibilities and multi‑task
• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision
• Excellent reading, writing, and oral communication skills

• Excellent analytical skills
• Basic statistics calculation and/or mathematical comprehension (Pareto chart, control chart, histogram, time‑series run chart, multiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation, process capability, algebraic concepts)
• Project management skills
• Knowledge of FDA regulations

• Geographic Responsibility:
  Unit
• Type of Employment:
  Full time
• Travel %:
  None
• Exemption Classification:
  Exempt

• Regularly stands, bends, lifts, and moves intermittently during shifts of 10+ hours
• In a normal production kitchen facility there may be physical discomfort due to temperature and noise
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty‑five (25) pounds

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:
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