Principal Analyst, IT QA – Fiber End-to-End Product Quality

The Principal Analyst, IT Quality Assurance serves as the strategic quality lead for T-Mobile's Fiber Broadband portfolio, owning end-to-end quality assurance across customer journeys, platforms, systems, hardware, and partner ecosystems. This role is responsible for defining and driving Fiber E2E quality strategy, ensuring comprehensive test coverage across T-Mobile systems, Fiber platforms, vendor integrations, network technologies, and customer-facing experiences.

Working across Product, Engineering, Operations, QA, and external vendor organizations, the Principal Analyst provides centralized leadership for Fiber quality initiatives, identifies and mitigates customer experience risks, and ensures release readiness across complex cross‑functional programs. This individual serves as the primary quality authority for Fiber E2E testing, providing strategic guidance to test leads while driving continuous improvements in quality processes, coverage, and operational scalability.

This is a hybrid role requiring a minimum of 3 days per week in the office.

• Define and own the E2E quality strategy across the Fiber broadband ecosystem, including customer journeys, T‑Mobile IT systems, Fiber platforms, vendor integrations, hardware, network provisioning, and operational workflows.
• Establish quality objectives, testing approaches, and validation frameworks that ensure consistent customer experiences across all Fiber products and capabilities.
• Act as the central quality authority for Fiber initiatives, ensuring alignment across all participating teams and stakeholders.

• Drive cross‑functional test planning and coordination across Product, Engineering, QA, Operations, and vendor organizations.
• Ensure complete test coverage across customer journeys, backend systems, APIs, platform integrations, hardware components, provisioning flows, and operational processes.
• Define ownership models and governance structures that clearly assign testing responsibilities across teams and domains.
• Coordinate quality activities across multiple concurrent Fiber initiatives and releases.

• Proactively identify testing gaps, integration risks, customer experience vulnerabilities, and release readiness concerns.
• Lead risk assessments across system integrations, platform dependencies, hardware interactions, and third‑party vendor solutions.
• Drive resolution plans and mitigation strategies to address quality issues before customer impact occurs.
• Ensure critical customer scenarios are validated across the complete Fiber lifecycle.

• Oversee E2E testing readiness, including test environments, test data, tooling, infrastructure, and execution planning.
• Partner with internal and external teams to ensure test resources support current and future Fiber program needs.
• Improve testing efficiency, repeatability, and scalability through process improvements, automation strategies, and operational governance.
• Establish standards and best practices for E2E testing across Fiber initiatives.

• Provide executive‑level visibility into quality health, release readiness, testing progress, and key risks.
• Present quality status, recommendations, and strategic insights to senior leadership and cross‑functional stakeholders.
• Support and mentor E2E Test Leads by providing strategic direction, system‑level oversight, and risk‑based decision‑making guidance.
• Drive a culture of quality excellence focused on customer experience outcomes.

• Strategic Thinking
• Systems Thinking
• Analytical Problem Solving
• Risk Management
• Quality Management
• SDLC & Agile Methodologies
• Customer‑Centric Mindset
• Leadership & Mentorship
• Working Independently
• Communication
• Executive Presence
• Collaboration & Influence

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or Business and 7 years of related work experience. Or, a combination of education and experience deemed equivalent.
• 7+ years of Quality Assurance, Quality Engineering, Test…