ServiceNow QA Automation Engineer - Onsite
Listed on 2026-07-30
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Quality Assurance - QA/QC
IT QA Tester / Automation
Service Now QA Automation Engineer
Genesis
10 is currently seeking a Service Now QA Automation Engineer for a 12+ month contract position with a Large Energy Company located onsite in Denver, CO or Minneapolis, MN. Compensation: $49.40 - $59.40 per hour, W2, based on qualifications.
Position Overview:
The QA Analyst/Test Engineer will support quality assurance activities for the Service Now Platform Enhancement portfolio. This role is responsible for developing testing strategies, executing test plans, managing defects, coordinating UAT activities, and establishing automated testing capabilities using the Service Now Automated Test Framework (ATF). This position plays a critical role in improving platform quality, reducing production risk, and supporting the organization's AI, automation, and digital transformation initiatives.
Key Responsibilities:
- Develop and execute comprehensive test strategies and test plans for Service Now initiatives
- Create and maintain manual and automated test cases
- Design, develop, and maintain Service Now Automated Test Framework (ATF) test suites
- Perform functional, integration, regression, end-to-end, and release validation testing
- Support testing activities for SNAP-E use cases, AI-enabled workflows, and platform enhancements
- Coordinate User Acceptance Testing (UAT) with business stakeholders
- Identify, document, prioritize, and track defects through resolution
- Collaborate with developers, business analysts, architects, and product owners throughout the SDLC
- Establish testing standards, processes, and best practices across the Service Now platform
- Support platform upgrades, releases, and deployment validation activities
- Produce testing metrics, status reporting, and quality dashboards
- Build reusable regression testing assets to improve long-term testing efficiency
Primary Requirements:
- 5+ years of Quality Assurance or Software Testing experience
- 3+ years of Service Now testing experience
- Hands-on experience with Service Now Automated Test Framework (ATF)
- Experience testing Service Now workflows, catalog items, integrations, and platform customizations
- Experience creating test plans, test cases, and test scripts
- Strong understanding of Agile and Scrum methodologies
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and collaboration abilities
Desired
Skills:
- Service Now Certified System Administrator (CSA)
- Service Now Certified Implementation Specialist or equivalent certification
- Experience supporting Service Now ITSM, ITOM, Employee Center, Service Catalog, and Integration Hub solutions
- Experience supporting AI, automation, or digital transformation initiatives
- Experience with test automation and regression testing strategies
Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
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