ServiceNow QA Automation Engineer - Onsite

Genesis
10 is currently seeking a Service Now QA Automation Engineer for a 12+ month contract position with a Large Energy Company located onsite in Denver, CO or Minneapolis, MN.

Compensation: $49.40 - $59.40 per hour, W2, based on qualifications

Position Overview:
The QA Analyst/Test Engineer will support quality assurance activities for the Service Now Platform Enhancement portfolio. This role is responsible for developing testing strategies, executing test plans, managing defects, coordinating UAT activities, and establishing automated testing capabilities using the Service Now Automated Test Framework (ATF). This position plays a critical role in improving platform quality, reducing production risk, and supporting the organization's AI, automation, and digital transformation initiatives.

Key Responsibilities:

• Develop and execute comprehensive test strategies and test plans for Service Now initiatives
• Create and maintain manual and automated test cases
• Design, develop, and maintain Service Now Automated Test Framework (ATF) test suites
• Perform functional, integration, regression, end-to-end, and release validation testing
• Support testing activities for SNAP-E use cases, AI-enabled workflows, and platform enhancements
• Coordinate User Acceptance Testing (UAT) with business stakeholders
• Identify, document, prioritize, and track defects through resolution
• Collaborate with developers, business analysts, architects, and product owners throughout the SDLC
• Establish testing standards, processes, and best practices across the Service Now platform
• Support platform upgrades, releases, and deployment validation activities
• Produce testing metrics, status reporting, and quality dashboards
• Build reusable regression testing assets to improve long-term testing efficiency

Primary Requirements:

• 5+ years of Quality Assurance or Software Testing experience
• 3+ years of Service Now testing experience
• Hands-on experience with Service Now Automated Test Framework (ATF)
• Experience testing Service Now workflows, catalog items, integrations, and platform customizations
• Experience creating test plans, test cases, and test scripts
• Strong understanding of Agile and Scrum methodologies
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and collaboration abilities

Desired Skills:

• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist or equivalent certification
• Experience supporting Service Now ITSM, ITOM, Employee Center, Service Catalog, and Integration Hub solutions
• Experience supporting AI, automation, or digital transformation initiatives
• Experience with test automation and regression testing strategies

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis
10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis
10:

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5-20+ years
• The opportunity to have a career-home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis
10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.