Technical Quality Manager

Compensation

Full-time Compensation: USD 77300 - USD 87500 - yearly

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

• This position is responsible for monitoring the technical aspects of the SGS Natural Resources, Energy, North American Operations in conjunction with requirements of the Quality Management System and ISO/IEC
  17025.
• This includes method validation, verification, method transfer, assessment of client data, technical internal audits and proficiency testing/round robin (PT/RR) performance.
• This position involves travel and flexibility to meet both the needs of the laboratory as well as the clientele.
• Establish, improve and maintain lean and effective method validation, verification and method consistency to align with the current technical requirements and with the international standard ISO/IEC 17025 for testing laboratories
• Prepare technical templates for protocols and procedures as applicable.
• Reviews and approves method validation / verification / transfer / development
• Support effective corrective action to on time closure with other responsible personnel; follow up on effectiveness of corrective action
• Liaise with site Operations Managers, Quality Systems Manager, Chief Chemists and Client Services personnel in response to complaints involving data non-conformances
• Work with Chief Chemists and department Supervisors to continuously improve lab technical capabilities and services
• Contribute to the training and development of all technical staff in standardised, technical quality policies and procedures
• Remote interrogation of NAM SLIM databases to monitor Quality Control conformance as well as organize and schedule site audits, if necessary, for same
• Review and evaluate QC deviations for impact assessment
• Monitor internal QC and PT/RR performance for biases and trends across the regional business operations and recommend actions as required
• Prepare statistical data evaluation for client complaints, audit findings, PT/RR performance and/or quality control failures as assigned
• Advises and reviews LIMS performance module set ups to ensure appropriate tolerances, limits and verification criteria are in place when methods are developed/modified and/or equipment is introduced
• Prevent release of any report, Certificate of Analysis, or information to the customer when a deficiency is identified during a technical audit
• Approve method development forms provided by the client or SGS for method transfer studies (changes, validation, verification etc.)
• Ensure major technical non-conformances are brought to the attention of the Quality Systems Manager and Regional Business Manager
• May work as a backup in designated areas in the absence of Quality Systems Manager.

• A minimum of a BSc degree (or equivalent) is required.
• Previous experience in validation and verification of methods is required.
• Previous experience in statistical evaluation is required.
• Previous experience with ISO/IEC 17025 requirements is preferred.
• Preferred Previous experience in a Quality Control related role is preferred.
• Must have proven technical experience and knowledge in analytical laboratory operations.
• Must have experience and expertise in data analysis and statistical evaluation.
• Relevant technical knowledge in ISO/IEC 17025.
• Candidates must be proficient in using various type of computer software (Word, Excel, Outlook etc.).
• Must be able to multitask and schedule on time delivery:
  Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Demonstrates excellent verbal and written communication skills including grammar and composition.
• Ability to work well with others & independently.
• Works well under pressure.
• Ensures full compliance with the company's Health & Safety, Code of Integrity, and Professional Conduct policies.
• Appropriate attitude, constant vigilance, attention to detail and…