Telluride Sports Peaks Store Manager

Job Summary

Manage an alpine retail and ski/snowboard rental shop located in Telluride, CO. Store Manager will need to successfully manage a fast-paced retail and rental environment, multitask and manage multiple customers. Lead, mentor and train a staff of 5-10 employees on providing exceptional service to our guests. Store Manager oversees day-to-day functions of all store operations.

• Prepare and maintain Standard Operating Procedures for managed location.
• Train staff on retail and rental operating procedures and processes.
• Create a positive team environment.
• Maintain rental fleet tunes and ASTM requirements.
• Proficient in POS operations including opening/closing procedures and reporting.
• Lead daily operations, monitoring performance and budget including scheduling and payroll.
• Maintain administrative responsibilities including training, staffing, budgeting and reporting.
• Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable).
• Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures.
• Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary.
• Maintain up-to-date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition.
• Hold regular staff meetings to ensure health and safety standards and company policies are being followed.
• Address staff needs and complaints.
• Establish performance goals for staff, conduct bi-annual and annual performance appraisals.
• Prepare store for retail and rental inventories.
• Maintain retail/rental inventory to prevent shrink.
• Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
• Willingness to support other departments in the Retail/Rental division.
• Know and enforce safety initiatives consistent with company guidelines.
• Supports Telluride Ski & Golf sustainability initiatives.
• Adheres to Telluride Ski & Golf policies and procedures.
• Promote, support and understand all activities and events occurring on or off mountain.
• Communicate company wide messages and new information to staff.
• Perform related tasks or special projects as assigned.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing staff complaints and resolving problems. Prepares and communicates weekly staff schedules. Submit payroll and compute staff commissions for each pay period.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is returning to retail sales within the company or has at least two-year previous experience in sales or retail.

High school diploma or general education degree (GED). Bachelor degree in related field or four years minimum of retail management experience.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with…