Floor Lead; Retail

About Mejuri

Since 2015, Mejuri has reimagined fine jewelry in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. It is about celebrating yourself—your style, your life, and everyday self-expression.

Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt.

Mejuri meets customers online, in the app, and through a growing global retail footprint of 58+ stores worldwide.

The Floor Lead plays a pivotal role on the store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. The Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values.

• STACK
  :
  Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• STACK Leadership
  :
  Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Services
  :
  Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs
  : OPH, NPS (85%