Mobile Associate, Store-in-Store, Bilingual

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through an annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches.

Mobile Associates, Store‑in‑Store, are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They excite customers about our products and services, thrive in high‑traffic environments, and build deepening relationships with customers through meaningful interactions.

• Proactively engage a broad range of customers in a highly‑traffic retail environment, using digital tools to educate and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process, recommending wireless solutions and demonstrating how to use the T‑Mobile app.
• Complete training on the in‑store experience, new skills, products and processes, and maintain knowledge of systems and reference resources. Partner with nearby store locations to onboard customers and perform store operations, including opening, closing and safeguarding kiosk assets.
• Exhibit a customer‑obsessed attitude—friendly, engaging and building rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers, capture referrals, manage Be Back processes, and perform price overrides for specialty offers.
• Build relationships with leadership and teams to support the customer experience from account set‑up to device support and servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

• Coaching (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Techniques (Required)
• At least 18 years of age
• Legally authorized to work in the United States

No travel is required.

Hourly base pay $20.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and training pay. After completion, they are promoted to Mobile Expert and become eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour, inclusive of base pay and incentives.

Medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off; up to 12 paid holidays; paid parental and family leave; family‑building benefits; backup care; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D, accident, life, disability, and long‑term care insurance; mobile service & home internet discounts; pet insurance; commuter and transit programs.

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T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability status, or any other protected characteristic. Discrimination, retaliation or harassment based on any of these factors is intolerable. If you need a reasonable accommodation at any point in the application or interview process, contact Applic or call 1‑844‑873‑9500.