Retail Front End Department Head

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. We continuously strive to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

The Front-End Dept Head (FEDH) is primarily responsible for delivering the best possible customer experience in the store through our Club Services Desk and Front-End experience. Key responsibilities include the consistent implementation of the Experience Game Plan, consistent execution of product conversion processes, precise handling of store returns and checkouts, handling service–related processes proficiently, and adhering to Company Merchandise Standards when setting products.

• Support and oversee all Club Services and Front-End operations.
• Act as the expert of the assigned department(s) by providing valuable input into operational and merchandising decisions to the Sales and Service Manager to drive sales and elevate the customer experience.
• Execute the role of Starter (greeter) when not actively supporting Services or Front-End operations.
• Ensure customers receive a warm greeting, guidance on product locations, coordination with Associates to meet customers, and effective traffic flow management.
• Communicate clearly by directing on‑floor work assignments and providing specific departmental training for all Associates.
• Participate in weekly department walks with the Sales and Service Manager to evaluate the business, create worklists for self/department Associates that align with their strengths, and follow up on task execution.
• Assist in maintaining Front-End and Services merchandise presence at a premiere stock and visual level.
• Ensure all Club Services and Front-End areas, equipment, and supplies are clean, organized, and operational.
• Consistently execute and maintain all Club Services and Front-End programs, promotions, and procedures.
• Perform basic club repair duties; manage G&T App (create orders, maintain queue); retrieve BOPIS orders and process through OMS; process trade‑ins and special orders; answer customer phone calls; execute Cleaning & Equipment Maintenance Checklist; re‑grip, re‑shaft, extend, cut down clubs; perform loft & lie adjustments; keep Services area clean.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Open and close the store, including cash handling procedures, deposits, customer escalation, and task direction to all departments; maintain brand and merchandising standards across the store; drive customer experience and Associate/Customer safety.

• Communication: strong listening and interpersonal skills, good verbal and written communication, ability to communicate cross‑functionally, and to communicate expectations and standards to execute company programs.
• Computer: basic computer skills with knowledge of Microsoft Office Suite, including Outlook.
• Accountability: manage conflict, lead conflict resolution, and hold others accountable.
• Business Acumen: ability to quickly learn business acumen with appropriate training.
• Organization: organize multiple priorities so resources are properly allocated to meet objectives.
• Leadership: lead by example, enforce a high standard of customer service, and follow a servant‑leadership approach.
• Education/
  
  Experience:
  
  High School Diploma or equivalent; retail experience preferred.

• Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30‑lb. box overhead.

Must work a flexible work week, including nights, weekends, and holidays as required by business needs.

PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination is unlawful, violates our policies, and is not who we are.

All associates are prohibited from engaging in any form of discrimination. If an associate believes they are being discriminated against, they should report it immediately to Human Resources. The law and our policies prohibit retaliation against anyone for making such a report.