Team Captain Endzone & Loyalty; Front End

Overview

We are dedicated to creating confidence and excitement by equipping athletes for success. As a Team Captain – Endzone & Loyalty, you will lead the athlete experience, coaching teammates and driving engagement in loyalty programs while delivering fast, friendly checkout experiences.

• Deliver outstanding athlete experiences by anticipating needs and providing accurate product information.
• Uphold merchandising and presentation standards by following floor sets, signage, price changes, inventory presentation, and replenishment standards.
• Promote and lead company programs (e.g., customer loyalty, warranty sales, credit card enrollment).
• Develop and support 30‑60‑90 day plans with the SM and ASM to meet business priorities.
• Create and adjust operational plans, staffing, hiring, and budgeting to support departmental goals.
• Act as Head Coach when sole leader, overseeing front‑end, cash office functions, and teammate supervision.
• Communicate departmental goals, assign workload, and monitor progress against plans.
• Develop effective schedules for direct reports to meet athlete traffic demands and operational initiatives.
• Build a strong, effective team: source, interview, hire, onboard, and retain staff.
• Train teammates, provide coaching, feedback, development, recognition, and motivation.
• Manage performance: conduct annual reviews, recommend promotions, and handle performance accountability.
• Maintain a welcoming store environment for teammates and athletes.
• Enforce safety, loss prevention, and standard operating procedures, and comply with applicable laws.

• High School Diploma or Equivalent.
• 1‑3 years of retail/customer‑facing experience.
• Previous people‑leadership experience preferred.

Targeted pay range: $49,500.00 – $63,500.00 based on a 38‑hour work week.

We offer a competitive rewards package that may include incentive, equity, and benefits. Individual pay is based on experience, location, internal equity, and other business considerations.

DICK’S complies with all state paid leave requirements and provides a generous suite of benefits. For more information, visit