O​/N Merchandising Lead

Position Summary

Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self‑service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.

Assists management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor, utilizes equipment, merchandising, and completes paperwork, logs, and required documentation according to company policies.

Maintains safety of the facility by conducting safety sweeps, following procedures for forklift spotting, handling and disposing of hazardous materials, following steel standard guidelines, and reporting unsafe situations to management.

Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns; zoning the area; stocking, arranging, and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise; identifying shrink and damages; and securing fragile and high‑shrink merchandise.

Monitors food and merchandise quality by ensuring product rotation, code dating, recalls, and sanitation standards are followed, as well as merchandising area categories, stocking, zoning, and cleaning all departments.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling how to adapt to change or new challenges.

Oversees the picking and staging of club pick‑up orders throughout the day, ensuring products are selected and staged according to policy.

Develops, communicates, and implements processes and practices to meet business needs through collaboration with managers, co‑workers, customers, and partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and ethics by explaining, guiding, and demonstrating how to apply these in business processes; implementing action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues.

• Merchandising
• Customer Service
• Supervision
• Communication
• Ethical Standards and Conduct
• Retail Operations

Respect the Individual: embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected; creates opportunities for all associates to thrive.

Respect the Individual: works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual: strengthens the team by helping, developing, and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity: maintains and promotes the highest standards of integrity, ethics and compliance; models Walmart values; holds oneself and others accountable; supports becoming a regenerative company.

Act with Integrity: acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.

Serve our Customers and Members: delivers results while putting the customer first.

Serve our Customers and Members: makes decisions based on reliable information; balances short‑ and long‑term priorities; considers how own work impacts the team’s ability to deliver on our purpose.

Strive for…