Golf Shop Director of Retail Denver Country Club

Job Summary

Assist the Head Golf Professional in all areas of retail in the golf operation. Be familiar with the buying habits of the members and the current clothing trends and fashions. Keep the Golf Shop displays fresh, professional, and arranged. Provide outstanding customer service to Denver Country Club members and guests.

• Assist the Head Golf Professional in every phase of retail for the Golf Shop, Racquet Sports and Hockey.
• Assist the Head Golf Professional and Controller with the budgeting process.
• Prepare and organize all purchase orders for all soft goods and track in Golf Shop Golf Genius.
• Attend national PGA and local merchandise shows.
• Maintain and follow the Open to Buy program as closely as possible.
• Seek out new merchandise trends and fashions.
• Spend the majority of time during the season in the Golf Shop to:
  • Take the lead regarding all merchandise sales.
  • Provide leadership to all other staff and lead by example.
  • Get to know the Members and their tastes.
  • Get comments and opinions from members on current and new clothing lines.
  • Change displays weekly and adapt them to seasons or holidays.
• Investigate new promotions, trunk shows, and special sales outlets.
• Assist the Head Golf Professional in local and national merit awards.
• Submit Golf Shop AGM Top 100 essay annually.
• Create and maintain good working relationships with all vendor reps.
• Create and maintain preferred customer database and buying habits.
• Schedule and organize product/apparel training sessions for golf shop staff.
• Meet with the Head Golf Professional weekly to:
  • Discuss pending orders.
    • What is coming in
    • What is selling, what is not selling?
    • Run any sales promotions.
  • Open To Buy update.
• Lead physical inventories per the annual schedule.
• Answer phones as needed.
• Learn the club policies pertinent to the golf operation – tee time rules, how to book a tee time, etc…
• Become fluent with the Northstar software and POS system to receive merchandise.
• Use Ottimate software to code invoices.
• Be available to help other staff during busy times and during club events.
• Work closely and effectively with all of golf shop staff and other department heads.
• Follow a merchandise budget and explain variances, reconcile with club accountant on a monthly basis.
• Prepare for any pertinent inventory reducing measures.
• Reach goals for inventory levels by the end of the fiscal year.
• Create group sales for Denver Country Club members through soft marketing.

Should be able to interact with people in a courteous and professional manner. Must become familiar with the buying habits of the membership. Must be familiar with current clothing trends and new fashions. Should process strong communication skills. Be able to work closely with golf shop staff. Strong budgeting and Microsoft Excel Proficiency.

Commensurate with experience.

Work closely with the Head Golf Professional, Golf Shop Staff, and General Manager