Connected Customer Supervisor

Purpose

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e‑commerce support, in addition to providing customers with an exceptional shopping experience.

$19.75 - $30.95

• Team builders
• Customer service champions
• Detail oriented and highly organized
• Excellent communication and listening skills

• Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
• High school diploma and/or GED
• Minimum of (2) years of computer experience in a work environment

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
• Demonstrate a thorough understanding and compliance of all customer service‑related standard operating procedures (cashiering, credit and close‑out)
• Lead inventory management and accuracy throughout the store
• Process customer refunds and exchanges according to established guidelines
• Oversee signage updates and price changes for store SKU’s
• Assist customers with product selection and answer product related questions
• Partner with management to determine which products need SKUs, price changes and need to be returned
• Research all inventory‑related discrepancies and make appropriate adjustments in the inventory tracking system
• Review shipping and receiving documents for accuracy
• Audit reports including inventory control, return of sale, and void reports
• Monitor incoming and outgoing truck logs
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and resolve any issues with the CEM/Store Manager and Operations Manager
• Create and maintain store signage and pricing using Tags‑On‑Demand (TOD) mobile printing station
• Return products to the correct in‑store location after customer merchandise returns
• Clean and stock products according to Floor & Decor’s standards
• Serve as point of contact for e‑commerce team members regarding inventory availability in the store
• Responsible for supervising inventory movement within the store
• Available to open and/or close store in an effective manner

• Based on eligibility associates may opt into benefits coverage
• 401k with company match
• Bonus opportunities at every level
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility)
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off starting on day 1

• Warehouse environment and moving vehicles; typical noise level quiet to moderate
• Potential car travel to other stores for support
• Flexible hours to fit around your schedule
• On‑the‑job training
• Opportunity for advancement
• Commitment to an inclusive culture with diverse perspectives

• Ability to lift 25 pounds or more on a consistent basis
• Ability to sit, squat or stand for long periods; frequently required to stand, walk, reach, climb, balance, stoop, kneel, crouch or crawl

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Floor & Decor considers all applicants for employment without regard to any protected class and provides reasonable accommodations to qualified individuals with disabilities. This job description is not an employment agreement and is subject to change at the employer’s discretion.