Retail Engagement Senior Specialist

$24.00 per hour

The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

As a Senior Specialist of Sales & Retail Engagement, you’ll take the lead in driving store performance and delivering an exceptional customer experience. Reporting to the Department Manager, you'll serve as a trusted mentor to Sales Associates and Specialists while modeling top-tier selling behaviors. With a deep knowledge of home furnishings, design, and consultative sales, you’ll help shape the customer journey from inspiration to purchase.

Your leadership and energy will foster a results-driven, customer-focused culture, helping both your team and store meet key goals.

The ideal candidate thrives in a dynamic environment, enjoys developing others, and is passionate about creating an inspiring and personalized shopping experience that reflects Wayfair’s retail vision.

• Drive Sales Leadership & Results:
  Consistently meet or exceed an average sales per hour (SPH) goal of $400 while achieving monthly revenue targets, daily goals, and key performance indicators in a fast-paced, metrics-driven environment.
• Lead by Example on the Floor:
  Showcase expert product knowledge and consultative selling to inspire customers and teammates alike.
• Mentor Sales Associates & Specialists:
  Coach team members on selling strategies, customer engagement, and in-the-moment service execution.
• Foster Collaboration & Team Energy:
  Contribute to a positive, inclusive environment by encouraging shared wins and cross-functional partnership.
• Deliver Exceptional Customer Experiences:
  Tailor each interaction by understanding customer needs and recommending personalized solutions across platforms.
• Champion Product Expertise:
  Stay current on furniture trends, new launches, and design concepts to support customer education and sales.
• Support Operational Excellence:
  Assist with floor sets, replenishment, and store presentation standards to create a seamless shopping experience.
• Leverage Data & Tools to Improve Performance:
  Use sales tools and CRM systems to monitor metrics, track customer activity, and refine selling approaches.
• Demonstrate Professionalism & Reliability:
  Maintain consistent, dependable attendance and proactively communicate to support store operations.
• Problem-Solve in the Moment:
  Step in to de-escalate issues and ensure resolution, reinforcing customer trust and loyalty.
• Operate as "One Team":
  You will support Wayfair's total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

• Leadership & Coaching
  
  Experience:
  
  2–4 years of experience leading or mentoring teams in a fast-paced, goal-driven retail or design setting.
• Sales & Customer Engagement Expertise: A proven track record of exceeding sales targets through proactive, solution-based customer interactions.
• Business Acumen & Strategy:
  Strong ability to analyze KPIs and apply insights to improve individual and team performance.
• Product & Design Knowledge:
  Comfort and confidence working with home furnishings and design solutions, with a passion for style and function.
• Exceptional Communication
  
  Skills:
  
  Clear, thoughtful communication skills that elevate both customer interactions and team collaboration.
• Problem-Solving Agility:
  Adaptable, quick-thinking, and able to manage multiple priorities without compromising service…