Sales Representative, Birthday Parties & Events

Sales Representative, Birthday Parties & Events

More Than a Job – A Chance to Make a Difference!

Compensation:

$50,000-$85,000 OTE

Current high performers earn ~$100,000

Lava Island is a family-focused entertainment destination where guests come to laugh, play, and make lasting memories. Every team member plays a key role in creating meaningful experiences for families.

• Be part of a team that delivers exceptional results
• Help families create unforgettable memories
• Opportunities for growth—we promote from within
• Competitive pay, benefits, and recognition for great work

Lava Island Sales Representatives are responsible for booking birthday parties and events. You’ll be the first voice families hear and the person who turns an inquiry into a confirmed celebration. This is a fast-paced role that blends customer experience with sales execution, and it’s ideal for someone who is confident on the phone, organized, and motivated by goals.

• Convert inbound party inquiries into booked events through phone and text follow-up
• Guide parents through party options and help them choose the best fit for their child, group size, and preferred date
• Confidently handle common questions and objections with warmth and clarity
• Secure bookings by confirming details, collecting deposits, and ensuring families know what to expect
• Keep accurate records in internal systems so every party is properly scheduled and confirmed
• Provide a concierge-level experience where parents feel supported, informed, and taken care of
• Track your outreach and outcomes so we can improve performance, follow-up, and conversion over time
• Collaborate with the team to keep lead response times fast and customer communication consistent

• Quick response time and consistent follow-through
• Strong close rate and high-quality bookings
• Clear communication that builds trust with parents
• Excellent attention to detail, so nothing is missed after the call
• Families finish the booking process feeling excited, confident, and supported
• Meeting or exceeding booking targets

• Strong communicator who is friendly, confident, and professional on the phone
• Comfortable with a high volume of outreach and follow-up
• Organized and detail-oriented with strong execution and time management
• Coachable, growth-minded, and motivated by goals and performance metrics
• Tech capable and able to learn new systems quickly
• Demonstrates the company values:
  • We’re Day Makers
  • We Raise the Bar
  • We’re All In
  • We’re Better Together

• 1+ year of experience in sales, customer service, hospitality, retail, call center, or another customer-facing role is preferred
• If you’re newer to sales, you must have a strong willingness to learn, be highly coachable, and be comfortable practicing scripts and receiving feedback
• Comfortable asking for the booking, guiding customers to a decision, and handling common objections with confidence and warmth
• Ability to work scheduled shifts (weekday and/or weekend availability based on park needs)
• Reliable computer and internet connection, and comfortable working across multiple tabs/tools during calls

Birthday parties are one of the most meaningful experiences we create at Lava Island. This role directly impacts revenue, guest experience, and the memories families take home. You’re not just booking parties—you’re helping parents plan a day their kids will remember forever.