Industry Advisor, Hospitality

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

Want to learn more about life at Klaviyo? Visit  to see how we empower creators to own their own destiny.

Klaviyo is building the future of CRM, and we’re looking for a strategic, customer-obsessed individual to accelerate our expansion in Hospitality, specifically Hotel & Travel and Food & Beverage. This role sits at the intersection of industry expertise, customer engagement and go-to-market execution with a clear mandate: bring real-world credibility to the heart of our Sales motion.

If you’ve spent your career in hospitality — either in-house, at an agency, or with a tech platform serving the industry—and you’re excited by the idea of applying that experience at scale, this is a rare opportunity to do exactly that. You’ll work directly with sales teams and customers, shaping deals in motion, while also influencing how Klaviyo shows up in the market.

Your insights won’t just live in a slide deck — they’ll guide deal strategy, inform product conversations and drive partner engagements.

This is a highly visible, cross-functional role. You’ll work closely with Account Executives (AEs) and Solutions Architects (SAs), while also collaborating with Product, Marketing, Partnerships, and Enablement to ensure what we learn from customers gets operationalized. The result: a hospitality motion that is not only compelling, but repeatable and scalable.

What does this look like day-to-day? This is a role that balances internal strategy and external influence and is highly dynamic. You’ll regularly:

• Coach AEs and SAs on deal strategy, connecting prospect goals to current customer examples and your own experiences
• Join sales conversations with multi-property hotel groups, helping the buyer connect their guest experience goals to what the Klaviyo platform can deliver and providing the industry credibility needed to move the deal forward
• Partner with food & beverage agencies on in-flight deals and building business cases for how we can best serve customers, together
• Synthesize patterns from recent wins and losses, turning frontline insights into new vertical playbooks that help dozens of sellers and educate the Partnership and Product teams on the integrations and features that matter most
• Collaborate with Marketing on hospitality campaigns or hospitality thought leadership content
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

This is a unique opportunity to shape and accelerate Klaviyo’s hospitality business. You’ll operate at both the deal and systems level—supporting high-impact opportunities while identifying patterns that can be scaled across the field. As a result, we’re looking for an individual with extraordinary substance, vision, and standards of performance. You’ll bring substance by leveraging applied experience in hospitality marketing to advise both team members and customers.

You’ll show vision by demonstrating a strategic mindset and dedicating yourself to the growth, development, and evolution of the hospitality motion. And you’ll be a force multiplier by establishing operational discipline and motivating the broader Sales team to meet exceptionally high standards of performance.

Sales Strategy & Deal Support (est. 40% of time)

• Partner with AEs and SAs to advance hospitality opportunities, bringing vertical-specific positioning, real-world use cases, and objection handling into live deals.
• Translate what’s working in discovery, demos, and late-stage conversations into clear, repeatable playbooks that improve win rates.
• Drive repeatability by identifying and documenting winning patterns, from discovery to closed-won.
• Own and evolve hospitality-specific sales plays, collaborating with Sales Ops to refine account…