Senior Account Executive, GelatoConnect Products, North America

About Gelato Connect Products

Gelato Connect is the SaaS arm of Gelato, and we are continuously developing products to bring value to our customers. Our original product, Gelato Connect is our enterprise platform designed to serve as the operating system for the modern print industry. We help print producers move away from fragmented, legacy systems by automating their procurement, workflows, and logistics into a single, seamless interface.

Our Gelato Connect Platform helps transform traditional, commercial printers into the digital and on-demand world. For apparel decorators, Gelato Connect provides them with an end-to-end operating system to manage their entire processes from order-intake, inventory management and all the way through shipping. The Gelato Connect Platform is the only solution in the printing industry that provides a full platform with procurement, workflow, and logistics.

What you will be doing

As a Senior Account Executive, Gelato Connect Products, you'll lead complex, consultative sales cycles for Gelato's most strategic and sophisticated solutions, working on deals that shape how global production and commerce operate. You will have a significant opportunity to grow accounts and build long-term customer value. Gelato Connect deals are strategic, multi-product, and highly consultative, requiring strong commercial judgment and the ability to navigate complex, multi-stakeholder buying processes.

Key Responsibilities:

Sales Execution & Deal Ownership

* Own the full sales cycle for Gelato Connect products

* Drive outbound prospecting into priority accounts while converting inbound demand

* Lead deep discovery with commercial, operational, and technical stakeholders

* Design and articulate tailored solutions that map to complex customer workflows

* Navigate multi-stakeholder buying processes, procurement, and approvals

* Collaborate closely with Product, Solutions, and Leadership on strategic deals

* Close high-value, multi-product agreements and expand strategic accounts over time

* Evangelize the benefits of Gelato Connect products and help printers scale profitably

* Consistently meet and exceed monthly and quarterly sales quotas

Pipeline Management & Forecasting

* Build and manage a high-quality pipeline with accurate forecasting

* Maintain excellent CRM hygiene to ensure forecasting accuracy and actionable sales insights

AI-First Sales Practices

* Act as an AI builder, actively utilising AI tools to enhance sales processes and increase execution speed across the funnel

Customer Value & Market Feedback

* Provide frontline feedback to Marketing, Product, and Partnerships to continuously improve our go-to-market approach

Who you are

You have a start-up mentality, incredible stamina, discipline, resilience, and grit. You're a doer. You change until you win. You feel comfortable getting your hands dirty while never losing sight of long-term ambition. You are confident in your abilities and experience, yet humble and curious in your execution. Embracing change, complexity, and ambiguity while also navigating a little bit of chaos is essential for success in this role.

You're comfortable being accountable for complex deals, long sales cycles, and outcomes that materially impact customer operations.

Our Requirements Include:

Sales Experience & Performance

* 7+ years of B2B sales experience, ideally in SaaS or cloud-based platforms with proven closing experience

* Demonstrated success in consultative, enterprise-style sales motions

* Experience selling operationally complex solutions with multiple modules

* Strong discovery skills; you know how to uncover real business pain through curiosity

* Experience studying how a business works and transforming this through software

* Strong track record of meeting or exceeding revenue targets

Commercial & Communication Skills

* Excellent communication and relationship-building skills, with the ability to engage and influence customers effectively

* Credible with senior stakeholders across commercial, technical, and operational roles

Ways of Working

* Entrepreneurial mindset with a strong bias toward action and ownership

* Highly organised, strategic, and disciplined in pipeline management

* Comfortable operating in fast-paced, evolving environments with a high level of autonomy

* Energised by complex problem-solving and long-term value creation

Tools, AI & Languages

* Experience using CRM systems (e.g. Salesforce, Hub Spot) and sales reporting tools

* Hands-on experience using AI tools and embedding them into daily workflows to increase speed and effectiveness

* Fluency in English; additional languages are a plus