Inside Sales & Service Representative

Overview

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Hajoca attributes its success to a unique business philosophy and talented people. The company emphasizes its people as the advantage and the focus for the future.

Hajoca operates in a decentralized environment where each location, called a Profit Center (PC), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of the business and consists of a warehouse, counter, sales office, and sometimes a showroom. PCs conduct business under unique trade names and offer a customized business approach.

Hughes Supply is one of those trade names and is looking for an Inside Sales & Service Representative at their Denver, CO location.

Pay for Inside Sales & Service Representative is between $60,000 and $100,000 per year at this location.

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as an Inside Sales & Service Representative
.

You will
:

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at the Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of the Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, maintain weekly sales plans, call reports, and customer contact files, and analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain value-added services, and ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Our culture is well-suited for exceptional people who use their talents to drive business and share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program with an opportunity to earn a direct share of profits annually.…