Service Sales Coordinator

Nielsen Mechanical, a Crete United Company, is seeking a proactive and organized Service Sales Coordinator to support our growing commercial HVAC service team. This role serves as the bridge between customers, service technicians, estimators, and sales personnel by helping identify opportunities, coordinate proposals, manage maintenance agreement administration, and ensure a high level of customer service throughout the sales process.

This is ideal for someone who enjoys the customer-facing side of HVAC service but may not want a pure outside sales role. It's a blend of sales support, account coordination, customer relationship management, and operational execution.

• Serve as a primary point of contact for service customers and building owners.
• Respond to customer inquiries regarding maintenance agreements, repairs, and small projects.
• Assist in preparing service proposals, estimates, and maintenance agreement renewals.
• Follow up on outstanding quotes and proposals to help improve close rates.
• Coordinate customer meetings, site visits, and follow-up activities.
• Maintain customer records, contacts, opportunities, and sales activity within CRM systems.

• Create and maintain service agreements and customer contract documentation.
• Coordinate project turnover and scheduling with service operations teams.
• Assist with work order creation and job setup as needed.
• Support billing and closeout processes by ensuring proper documentation is completed.
• Generate reports on proposal activity, sales pipeline, maintenance agreement renewals, and customer retention metrics.

• 2+ years of experience in sales coordination, service administration, account coordination, or customer success.
• HVAC, mechanical, construction, facilities, or building services experience preferred.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office (Excel, Outlook, Word).
• Experience with CRM, ERP, or service management software preferred.

• Commercial HVAC service industry experience.
• Experience supporting service sales or account management teams.
• Familiarity with maintenance agreements, repair proposals, and project coordination.
• Understanding of mechanical systems and building operations.

• Expected base salary range: $65K to $75K annually, depending on experience.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid Time Off (PTO) and Colorado paid sick leave.
• Company technology package.
• Career development and advancement opportunities.

Crete United is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.