Sr. Sales Operations Lead, ASP Sales Operations--Data & AI Pillar

Sales Operations Lead responsible for data‑driven decision‑making and operational excellence for the Amazon Sales & Partner (ASP) organization, focusing on the Data and AI Pillar. Acts as a strategic business partner, translating data into actionable insights, shaping strategy, and driving processes such as territories, quotas, forecasting, and sales framework optimization.

• Document and implement standardized sales processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness, and determine sales territories and quotas.
• Develop and manage pipeline qualification and attribution to ensure proper distribution and accurate financial reporting.
• Orchestrate AI‑human collaboration, managing and optimizing AI sales intelligence tools and automated customer/partner interaction systems.
• Maintain sales tools data quality to ensure accurate reporting and forecasting.
• Implement sales workflows and automation to streamline processes and improve seller efficiency.
• Conduct sales performance analysis on win/loss data, conversion rates, goal attainment, and forecast accuracy to identify potential risks.
• Prepare and drive regular business reviews, presenting insights on pipeline health, performance trends, and operational efficiency.
• Act as primary point of contact to resolve stakeholders’ requests and execute daily operational processes.
• Lead sales tools training and adoption initiatives to improve utilization and productivity.
• Lead cross‑functional projects to improve sales efficiency and processes.
• Drive escalations, address gaps, and resolve other issues to resolution.

• 7+ years of sales operations or equivalent experience.
• Experience defining, refining, and implementing sales processes, procedures, and policies.
• Experience conducting sophisticated and creative analysis of complex data and translating results into actionable deliverables, messages, and presentations.
• Experience presenting to senior leadership.

• Experience working within a high‑growth, technology company.
• Bachelor’s degree or equivalent.
• Experience using Salesforce (or other CRM tool) or BI tools.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
This position requires working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct adverse relationship with some of the material job duties, including maintaining trustworthiness and safeguarding business operations.

We provide workplace accommodations for applicants with disabilities. For more information, visit (Use the "Apply for this Job" box below)..

Company:
Amazon Web Services, Inc.

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