Sales and Service Associate

FULL-TIME Part-time

LOCATION 7600 Academy Blvd Denver CO 80230

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

• Develop first‑name relationships with members, answering questions, resolving concerns, and connecting them with appropriate resources.
• Help keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive visit that inspires them to pursue their fitness goals within our community.
• Support an exceptional new member onboarding experience by greeting and checking in members, providing immediate attention to their needs to foster belonging.

• Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity.
• Be self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as learning opportunities.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Have a minimum of 1 year of experience in retail or fitness sales.
• Maintain CPR and AED certification within 60 days of employment.

• Full‑time with flexible availability across weekdays, weekends, and holidays to best serve our member community.

• Minimum travel may be required for training purposes and lead generation.

Team members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

We offer comprehensive benefits to help our team members do just that. Benefits include paid time off, medical and dental coverage, 401(k) with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have Employee Resource Groups for community events in-person and virtually.

DISCLAIMER:
This job description is intended to describe the general job functions and requirements for this position. This is not an exhaustive list of all qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

All employees receive free club membership and basic benefits such as EAP, Group Life, AD&D, and a 401(k) plan. Employees who average 30 hours or more per week receive additional medical/dental/vision benefits, paid time off, and sickness benefits. Pay range: $19.29 per hour. Actual offers may vary based on location, work experience, and/or education.

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