Community Account Professional

About Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

Responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including video, high-speed Internet, voice and XFINITY Home. Develop strong relationships with property management that is conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned MDU properties. Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales.

Works with moderate guidance in own area of knowledge.

• Demonstrates advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice and XFINITY Home.
• Meets and exceeds sales goals including net add improvement and penetration goals as established by local market.
• Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level by leveraging available programs (e.g., community rewards for property staff, events, marketing collateral, channel resources and online/digital tools).
• Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues.
• Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
• Develops strong working relationships with property management and leasing staff of MDU properties and leverages their support through onsite programs and events.
• Calls on and visits all new build MDU properties on a regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth.
• For new build and win back properties ensures that Comcast services are available prior to occupancy dates.
• Effectively utilizes Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media to drive online marketing efforts.
• Regularly exercises independent judgment and discretion in matters of significance.
• Maintains regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Completes other duties and responsibilities as assigned.

Employees at all levels are expected to: understand our Operating Principles; make them the guidelines for how you do your job; own the customer experience – think and act in ways that put our customers first; be enthusiastic learners, users and advocates of our technology and products; win as a team; participate in the Net Promoter System; drive results and growth;

support a culture of inclusion; do what's right for each other, our customers, investors and communities.

• Communication
• Critical Thinking
• Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Relationship Building
• Resilience
• Self Motivation
• Technical Knowledge
• Workplace Organization

Base Pay: $55,000.00

Total Target Compensation (Base Pay plus Targeted Commission): $55,009.61

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus.

Additionally, Comcast provides best‑in‑class…