Digital Renewal Sales Representative

Job

Requisition  Overview The Digital Renewals Sales Representative is a skilled level contributor responsible for optimizing workflows to manage high volume renewal cycles, performing advanced negotiation and communication activities, and providing partner support with minimal guidance. The representative proactively identifies customer needs, analyzes churn risks, recommends solutions, and ensures strong customer retention. They leverage CRM systems to automate workflows, analyze data, and streamline renewals processes.

This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working.

This role is Monday to Friday with an expectation of being in-office 3 days per week.

Responsibilities Renewal Management Execute end to end renewal motions independently, streamlining workflows and reducing manual effort

Territory Coverage Provide renewals coverage across a broad range of segmented accounts, prioritizing by spend, complexity, and growth potential

Close Renewals Defend the current customer base by accurately and independently executing renewals

Sales Expansion Drive and close seat expansions at renewal using standard playbooks with minimal supervision

Auto Renewal Management Monitor auto renewal statuses and intervene to prevent churn when auto renewals are disabledCRM Hygiene & Forecasting Develop and maintain pipeline visibility, forecasts, and CRM discipline across all territory accounts

Organizational & Time Management:
Handles high volume renewal cycles efficiently and independently

Customer First Mindset:
Proactively identifies customer needs and improves retention outcomes

Advanced Communication:
Applies creative approaches to secure renewals with minimal guidance

Advanced Negotiation:
Uses creative techniques to reach renewal agreementsCRM Optimization:
Automates workflows, analyzes CRM data, and enhances operational efficiency

Expansion

Qualification:

Partner with Account Representatives to initiate larger cross sell or expansion motions

Partner Engagement:
Provide light touch support for partner owned accounts with minimal guidance

Insights & Reporting:
Share churn indicators, renewal blockers, and upsell signals across teams

Feedback Loop:
Offer insights on packaging and product improvements based on customer patterns

Minimum Qualification2+ years of experience in inside sales, renewals, account management, or customer success, preferably in software/SaaS environments

Demonstrated ability to independently execute high volume renewals

Experience using CRM systems (e.g., Salesforce, Dynamics) to manage renewal workflows

Proven communication and negotiation skills with the ability to influence customer decisions

Ability to work autonomously, multitask, and prioritize across a large territory

Preferred Qualifications

Experience with subscription or recurring revenue business models

Background in data driven churn analysis or customer retention strategies

Familiarity with partner led sales motions or channel ecosystems

Experience forecasting renewal revenue or using dashboards to track pipeline health

Demonstrated ability to collaborate across sales, operations, and partner teams

Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations

Normally receives little instruction on daily work, general instructions on newly introduced assignments#LI-EP-1

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