Associate, Client Success Manager

About Grubhub At Grubhub, we believe food is more than just a meal:
It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.

About The Opportunity The Associate, Client Success Manager is responsible for all aspects of the post-sales relationships and achieving goals with our campuses. We’re looking for people who love growing businesses by solving complex operational and business problems. You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining programs, driving engagement with students, and managing senior relationships with university and food service operators.

The Impact You Will Make Own the entire post-sales relationship with Grubhub Campus signed accounts

Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services.

Project manage the operational set-up and deployment of each campus launch

Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership

Provide exceptional client service, proactively problem solve to identify and resolve any account issues

Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support Closely monitor, measure, and report on key performance metrics in each market

Use data to determine priorities for campus specific initiatives

Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus

What You Bring To The Table Bachelor’s Degree preferred or high school diploma/GED2-3 years experience in account management

Track record of building strong cross-functional relationships

Strong interpersonal communication skills, both verbal and written

Highly data-focused, with strong proficiency in Excel Marketing or SaaS Tech experience is a plus Resourceful, creative, and able to find innovative ways to achieve results

Exceptionally detail-oriented and can multi-task Comfortable with ambiguity and change and thrives in a fast-paced environment (previous start-up experience a plus)
Willingness to travel up to 25%
As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

We reward our Sales positions with competitive pay. For this role, we offer commission with a base salary range as outlined below.

New York: $60,000 - $75,000 ($70,500 - $88,000 OTE range)
Chicago: $54,400 - $68,000 ($64,400 - $80,000 OTE range)
Denver: $54,400 - $68,000 ($64,400 - $80,000 OTE range)
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees'…