Mobile Associate, Store-in-Store - Retail Sales | Bilingual​/Spanish

Job Overview

Mobile Associates, Store‑in‑Store are a key part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, thrive in a high‑traffic environment, and build deep relationships with customers through meaningful interactions. Mobile Associates excel at building and deepening relationships with customers, identifying their needs, and educating, demonstrating, and recommending solutions.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process, using solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and help customers understand how to self‑serve and use the T‑Mobile app.
• Complete training on the T‑Mobile in‑store experience, products and processes, and systems. Review personal results, current promotions, and Hub updates to stay customer‑ready. Continuously learn to provide the best possible customer experience.
• Collaborate with nearby store locations to onboard customers, practice skills, share knowledge, and support store operations, including opening, closing, and ensuring kiosk security.
• Demonstrate customer obsession by being passionate, friendly, and engaging. Build rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers, capture referrals, manage Be Back processes, and perform price overrides for specialty offers.
• Build relationships with nearby leadership and teams to support customer experience from account setup through device support and servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)
• Proficient in English and Spanish (Required)

• Customer‑satisfaction passion: advocate for customers, balance experience and performance goals (Required)
• Team building: collaborate with peers and store leaders, sharing best practices and resolving issues (Required)
• Retail sales: competitive drive and confidence in a fast‑paced sales environment (Required)

• At least 18 years of age
• Legally authorized to work in the United States
• Travel
  :
  Required (No)
• DOT Regulated
  :
  No
• Safety Sensitive Position:
  No

Hourly Base Pay: $20.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After training, promotion to Mobile Expert provides an annualized incentive target of $18,000/year. All employees earn at least $20/hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Benefits:
Medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, back‑up care, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D and accident coverage, voluntary life and disability insurance, voluntary long‑term care insurance, mobile service and home internet discounts, pet insurance, commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.