Chain Account Specialist; Food Broker

Overview

The Chain Account Specialist is responsible for developing and executing customized selling strategies for assigned multi-unit chain restaurant accounts. This role requires a minimum of 3 years of wholesale food service experience, with outside sales account management experience required. Culinary experience is a plus. This position reports to the Market Executive Vice President and requires prior experience in outside sales (preferred), account management, relationship management, direct or indirect sales, business development, or business-to-business sales.

The ideal candidate is collaborative yet capable of operating independently, prioritizing daily activity with minimal oversight. Success in this role depends on a savvy, consultative selling approach that builds trust, delivers value, and drives long-term partnerships with multi-unit chain customers.

• Sales Strategy & Business Development:
  Develop and execute customized business selling strategies for assigned multi-unit chain restaurant accounts.
• Prospect and hunt for new business within a defined territory of accounts, supported by Marketing and Business Intelligence resources.
• Influence key decision-makers and stakeholders without direct authority in multi-unit restaurant chains.
• Maintain a strong understanding of product differentiators and the competitive landscape to drive strategic selling conversations.

• Chain Account & Relationship Management:
  Establish strong relationships and demonstrate a consultative selling approach with key stakeholders and decision-makers at multi-unit chain restaurant organizations.
• Develop trust-based partnerships with chain accounts through solution-based selling and consistent engagement.
• Act as a strategic resource to chef-driven, culinary, and operational teams within chain restaurant organizations.

• Sales Execution & Customer Solutions:
  Develop creative, customer-focused solutions for restaurant chefs, culinarians, and on-site operators.
• Prepare or learn how to properly cook food products and design menu combinations in support of the selling cycle.
• Collaborate with local market leadership and cross-functional sales support teams to execute a robust market penetration strategy.

• Pipeline Management, CRM & Forecasting:
  Maintain detailed and accurate CRM records, logging every customer interaction and sales activity.
• Manage sales pipeline and activity with the ability to accurately forecast performance.
• Utilize CRM insights to evaluate what strategies are working and identify opportunities for improvement.

• Minimum 3 years of food service experience required.
• Proven experience in sales and business development, including calling on key accounts, prospecting, and pipeline management.
• Strong discipline and ability to develop, execute, and follow a structured sales plan.
• Demonstrated ability to influence others and drive change without authority.
• Relationship-focused professional with a proactive, positive attitude.
• Strong teamwork skills with the ability to partner across diverse teams and remain highly teachable.
• Must possess a valid driver’s license with a clean motor vehicle record; position requires daily travel by personal vehicle.

• Consultative Selling:
  Ability to uncover customer needs, recommend value-based solutions, and position products as strategic solutions for multi-unit chain customers.
• Sales Acumen:
  Demonstrated capability in business development, account growth, pipeline management, and revenue forecasting within food service or B2B sales environments.
• Relationship Management:
  Skilled at building trust-based relationships with executive stakeholders, operators, chefs, and decision-makers across multi-unit organizations.
• Influence Without Authority:
  Effective communicator who can align stakeholders, drive decisions, and gain buy-in without direct reporting relationships.
• Strategic Thinking:
  Ability to develop customized selling strategies, assess competitive landscapes, and adapt approaches based on account needs.
• Collaboration & Teamwork:
  Works effectively with cross-functional partners including leadership, marketing, and sales support…