Inside Sales Specialist

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

The Inside Sales Specialist is responsible for driving revenue growth for a list of defined Industrial accounts. This role will support the NA Industrial team by providing day to day quoting, customer support, customer lead follow‑up and case resolution for a defined and potential list of Industrial customers. This role will be an active sales team member helping build on BAND-IT’s 80 plus year history of providing high quality products and delighting our customers.

REPORTING TO :
Director of Industrial and Energy Sales

• Identify and support new business opportunities and accounts in designated territory.
• Respond to day-to-day inquiries (standard product quoting, order status & tracking).
• Maintain a pipeline of sales opportunities utilizing the company CRM.
• Collaborate with sales manager to develop strategies for targeting specific opportunities and maximize outreach efforts.
• Monitor customer performance and identify opportunities to increase revenue.
• Recommend special order pricing and profit margin determinations.
• Recommend products to customers, based on customers’ needs and interests.
• Participate in outbound prospecting calls to support growth initiatives.
• Conduct follow‑up with leads and existing customers to ensure satisfaction and identify additional sales opportunities.
• Respond to customer questions and concerns.
• Enter and update customer information in the company CRM database.
• Process order changes and expedited orders following standard procedures.
• Foster a continuous improvement mindset.
• Perform other related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal skills, professional, positive, and courteous manner.
• Strong written and verbal communication skills.
• Demonstrated ability to convey ideas and solutions to others.
• Effective time management and decision‑making ability.
• Ability to adapt to different customer personalities and changing situations.
• Strong active listening skills.
• Ability to understand and show compassion towards the customers.
• Demonstrated ability to identify issues and find effective solutions.
• Strong attention to detail.
• Demonstrated knowledge of Microsoft Office products (Outlook, Word, Excel, etc.)
• CRM Experience.

• High School Diploma or GED, required.
• 2+ year experience in an inside sale, customer service, or a similar client‑facing role, required.
• Phone sales experience preferred.

To perform the job successfully, an individual should demonstrate the following competencies:

• Safety and Security
  :
  The individual actively promotes and personally observes all safety procedures. The individual complies with Environmental, Safety, and Hazardous Communications requirements.
• Operational Excellence
  :
  The individual is dedicated to providing organizational systems for measuring work. The individual seeks to reduce variances in organizational processes.
• Interpersonal Skills
  :
  The individual remains open to other ideas and exhibits a willingness to try new things.
• Relationships with Others
  :
  The individual works effectively with others, including superiors and colleagues. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
• Problem Solving
  :
  The individual participates in the…