Senior Associate Digital Renewal Sales Representative

Position Overview

Job Requisition . The Senior Associate Digital Renewal Sales Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth. This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners. The ideal candidate demonstrates strong time‑management skills, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks.

The team is primarily office‑based inside sales with a flexible in‑office schedule of three days per week.

• Execute end‑to‑end renewal motions, streamlining workflows and minimizing manual intervention.
• Close customer renewals to protect and retain the existing customer base, ensuring accuracy and on‑time execution.
• Drive and close seat expansion opportunities at the time of renewal using standard sales plays.
• Monitor account auto‑renewal status and intervene when auto renewals are disabled to prevent churn.
• Work directly with customer procurement teams to complete renewal transactions.
• Maintain accurate sales forecasts and pipeline visibility using CRM and renewal tracking tools.
• Collaborate with Account Executives on larger cross‑sell and expansion opportunities.
• Engage and, when needed, partner with Customer Success Managers to support retention and adoption efforts during post‑sale engagements.
• Provide light‑touch support to authorized partners.
• Share insights on churn risks, renewal blockers, and missed upsell opportunities across internal teams.
• Gather and deliver customer feedback related to products, packaging, and renewal experience.

• 1+ year of experience in inside sales, renewals, account management, or customer‑facing sales roles.
• Experience closing deals or renewals, including customer communication and follow‑up.
• Proven ability to manage multiple renewal cycles and priorities concurrently.
• Strong organizational and time‑management skills.
• Experience using CRM or renewal tracking systems.
• Effective written and verbal communication skills.
• Customer‑focused mindset with the ability to identify and address customer needs.
• Bachelor’s degree or equivalent professional experience.

• Experience in a software, SaaS, or technology sales environment.
• Prior exposure to subscription‑based or renewal‑driven sales models.
• Experience supporting seat expansions or upsell opportunities during renewals.
• Familiarity working with procurement teams and contract‑driven renewals.
• Experience collaborating with Account Executives, Customer Success, and partner organizations.
• Ability to identify churn risks and recommend proactive retention actions.
• Comfort operating in a fast‑paced, metric‑driven sales environment.

We offer comprehensive health and financial benefits, paid time off, and wellness programs to support your well‑being.

For U.S.‑based sales roles, the starting On‑Target Earnings (OTE) range is $64,800–$116,160. Offers may exceed this range based on experience and geography and may include additional cash bonuses, commissions, and stock grants.

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.