Multi-Market Lead, Project & Development Services

Job Title

Multi-Market Lead, Project & Development Services

This role is responsible for leading, coordinating, and scaling multi‑market Project & Development Services (PDS) delivery and pursuits across geographies, sectors, and service lines. The Senior Director serves as the central point of integration between business development, sector leadership, and local market delivery teams to ensure consistent, high‑quality execution for complex, multi‑location clients.

The Multi‑Market PDS Lead drives pursuits from origination through close, establishes account governance structures, and oversees ongoing delivery performance across regions. This individual plays a critical role in expanding Cushman & Wakefield’s multi‑market platform, strengthening national and global client relationships, and ensuring consistent delivery standards across the PDS organization.

• Lead and coordinate multi‑market pursuits across regions, partnering with business development, sector leaders, and service lines to identify, qualify, and win complex opportunities.
• Drive pursuit strategy across multiple geographies, ensuring alignment on scope, pricing, staffing, risk, and delivery approach.
• Lead RFP responses, presentations, and client interviews for large, complex, multi‑market assignments.
• Collaborate with local market, regional, and account leadership to develop integrated solutions, competitive fee models, and staffing plans.
• Maintain visibility into multi‑market pipeline activity, forecasting potential revenue and conversion performance.
• Act as a senior client‑facing representative through pursuit close and early engagement phases.
• Collaborate with marketing teams to develop and maintain multi‑market specific collateral for quick response requirements and sector specific opportunities.

• Establish structured account management frameworks for multi‑market and national clients.
• Develop governance models, communication protocols, escalation paths, and reporting standards across regions and service lines.
• Stand up and lead account teams, including account managers, regional delivery leaders, and specialty resources.
• Ensure consistency in service delivery, risk management, and quality assurance regardless of geography.
• Create feedback loops to track client satisfaction, performance metrics, and continuous improvement opportunities.

• Partner with regional and local PDS leaders to ensure appropriate staffing, execution, and oversight of awarded work.
• Engage with service line account leads and client relationship owners to ensure delivery alignment and satisfaction for each account.
• Attend and/or lead client QBRs, representing PDS as the service line lead to drive service expansion.
• Monitor financial performance, delivery quality, and client satisfaction across active multi‑market accounts.
• Identify risks, gaps, or inconsistencies in execution and drive corrective action.
• Support escalation and resolution of client or delivery issues across markets.
• Ensure alignment between contracted scope, fee structures, and execution across regions.

• Work across service lines to integrate project management, project controls, advisory, and specialty services into unified client solutions.
• Coordinate with global counterparts where applicable to support international pursuits and accounts.
• Promote collaboration across sectors, geographies, and service teams to maximize client value.
• Drive consistency in how PDS services are positioned, marketed, and delivered across the platform.

• Build and lead a scalable team of account managers and multi‑market delivery leaders.
• Network and collaborate with Telent Acquisition to develop a warm bench of candidates to growth.
• Develop repeatable processes, tools, and playbooks for multi‑market pursuits and account management.
• Identify opportunities to expand services within existing multi‑market and national accounts.
• Support PDS leadership on strategic initiatives, operating models, and risk…