Hospice Liaison; Patient Advocate

Patient Advocate (Hospice Liaison) – Ovation Hospice | Utah

At Ovation Hospice, we believe every patient and family deserves exceptional end-of-life care — and that the person who connects them to that care carries one of the most meaningful roles in our organization.

We are looking for Patient Advocates who are driven, self-directed, and genuinely moved by this work. This is a field-based relationship role: you will be out in the community every day, building trust with physicians, hospital discharge teams, skilled nursing facilities, and case managers — and serving as the bridge between families navigating an incredibly difficult time and the care they deserve.

This is not a transactional sales position. It requires someone who can hold both the relational and the professional simultaneously — who understands how to build a referral territory from the ground up, stay accountable to their own numbers, and show up with warmth and credibility in environments where the stakes are high.

• Build and manage a referral territory — cultivating relationships with physicians, hospital case managers, SNF social workers, and other healthcare partners
• Educate referral sources on Ovation's clinical capabilities, patient criteria, and the value of timely hospice referrals
• Meet with families to explain hospice benefits and help them understand their options during an emotionally complex time
• Drive admissions growth by consistently generating qualified referrals and converting them to patients in care
• Maintain accurate activity tracking in CRM — logging visits, contacts, and pipeline with discipline
• Collaborate closely with your Administrator, clinical team, and intake coordinators to ensure seamless hand-offs and patient experience
• Represent Ovation in the community with professionalism, humility, and genuine care for the people you serve

We are not just screening for a resume. We are looking for a specific kind of person. The right candidate will recognize themselves in most of the following:

• You build trust quickly — in a hospital hallway, a SNF conference room, or a family's living room, you know how to show up and earn credibility fast
• You are self-directed — you plan your own week, work your own territory, and do not need someone to tell you where to be or when to follow up
• You are resilient — a cold week or a lost referral does not derail you; you reset and keep going
• You are motivated to win — you track your own numbers, you know where you stand, and you care about hitting your goals
• You are aligned with the mission — you understand that hospice care is a gift, and you feel the weight and the honor of being the person who helps families access it

Prior experience in hospice, home health, healthcare sales, case management, or a community liaison role is strongly preferred. We will also consider candidates from outside healthcare who demonstrate exceptional relational drive and a genuine connection to this work.

• Competitive Base Salary: $70,000 - $90,000
• Competitive Bonus Plan: Performance-based
• Mileage Stipend and Cell Phone Reimbursement
• Comprehensive Benefits: Medical, dental, vision, PTO, 401(k) retirement plan