Inside Sales Representative

Responsibilities

• Generate new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed.
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions including orders, quotes or returns.
• Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
• Increase sales and average order size by means of cross‑selling, up‑selling, add‑on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals.
• Setup and maintain customer files.
• Register sales opportunities with partners.
• Identify trends in customer satisfaction or dissatisfaction.
• Perform other duties as assigned.

• Bachelor’s degree in finance or a technical degree preferred.
• A minimum of three years of sales support or operations related experience.
• Strong interpersonal communication skills for interacting with employees, vendors, and clients.
• Team player who is self‑motivated, shows initiative, and anticipates and prevents issues through advanced problem‑solving skills.
• Ability to quickly learn detailed information about products and services and clearly and effectively articulate Trace’s value to the customer while maximizing revenue and margin generation.
• Highly organized, detail‑oriented, excellent time‑management skills and able to effectively prioritize tasks in a fast‑paced, high‑volume, evolving work environment.
• Comfortable meeting deadlines in an entrepreneurial environment.
• Strong ability to operate independently.
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, etc.).