Sales Associate II - Group

Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 10350

E. Dakota Ave., Denver, Colorado 80247

Organizes various information and resources for others to leverage when identifying appropriate solutions to meet lead/prospect/customer needs and utilizes standard knowledge to address lead/prospect/customer questions in issues in a timely manner. Generates prospective sales by following detailed instructions and broad guidance to support others prospecting, sourcing, developing, and maximizing referral networks. Gathers information used for developing sales strategy, organizes data for sales status reports, and uses common processes for applying research and information on health care to help others articulate internal sales strategies and drive external sales.

Works within team to support data collection on trends related to sales strategy and follows detailed instructions to accomplish sales plans and help drive internal negotiations and sales strategy. Supports others in identifying resources, including following through on intended outcomes, to achieve or support sales targets/goals/initiatives. Advocates for process improvement by following detailed instructions to support others in identifying and implementing initiatives for overcoming obstacles to sales progress and ensuring objectives are met, identifying new and improving existing process‑related initiatives, resolving risks to compliance, and tracking and articulating performance trends and updates, with moderate guidance.

• Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.
• Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within one’s team to address routine and some non‑routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within one’s team.
• Ensures a high level of customer service is provided by: organizing various information and resources for others to leverage to identify appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission, with detailed instructions; demonstrating standard knowledge about various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition;
  
  and utilizing standard knowledge to address lead/prospect/customer questions or issues in a timely manner.
• Serves as an advocate for process improvement by: reviewing detailed instructions for overcoming obstacles to sales initiative progress and ensuring objectives are met on time and/or within budget with detailed guidance; providing sales support expertise by participating in work groups, as selected, to meet department objectives, and identify new and improve existing process‑related initiatives, systems, and practices with a moderate degree of supervision and following detailed instructions;
  
  following detailed instructions for the continuous improvement of tools, technology, and processes to optimize effectiveness; learning basic knowledge of Federal and State laws, regulations, contracts, and rulings, recording and escalating issues or risks to compliance; demonstrating basic knowledge of standard processes to track performance trends and articulate the performance update consistent with the strategy, along with the story behind what is occurring, with moderate…