Partner Technical Delivery Engineer

About Dialpad

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform – powered by AI that understands every conversation in real time.

Dialpad's Channel Programs team is the engine behind our global partner ecosystem. We’re looking for a Partner Technical Engineer to own the technical enablement experience for Dialpad’s partner network: designing and delivering hands‑on workshops, building lab environments, certifying partners on our latest products, and driving the pipeline that flows from a well‑trained partner base.

• Own end‑to‑end delivery of technical workshops, bootcamps, and summits across NA, EMEA, and ANZ.
• Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
• Manage marketing launch coordination and drive channel‑driven attendance and registration for every event.
• Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
• Develop comprehensive lab guides with subject‑matter experts across all product families.
• Set up and maintain hands‑on lab environments used in live training events.
• Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
• Own technical LMS content within Docebo, keeping certification material current with product releases.
• Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi‑annual recertification.
• Validate new product introductions (NPI) and coordinate content updates with SE teams.
• Instrument event‑to‑pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
• Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic‑certified partners by year‑end.

• 3+ years in a technical pre‑sales, solutions engineering, partner enablement, or technical training role.
• Strong hands‑on experience with UCaaS, CCaaS, or cloud communications platforms – Dialpad product knowledge is a plus.
• Proven ability to teach and facilitate complex technical concepts to mixed‑skill audiences.
• Experience building and running lab environments for training or certification programs.
• Excellent project management skills – you can run a multi‑city event calendar without dropping a ball.
• Comfortable owning outcomes: you track pipeline attribution, survey results, and certification completion, not just event attendance.
• Strong executive presence and communication skills; experience presenting to partner leadership.
• Willingness to travel ~50+% for in‑person events across NA, EMEA, and ANZ.

$96,400 – $122,200 USD

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.