Retail Engagement Specialist

$22.00 per hour

The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

• Drive Sales & Build Store Culture:
  Collaborate with Sales Floor Managers and Department Leaders to foster a high-energy sales culture that celebrates wins and drives results.
• Performance Excellence:
  Consistently meet or exceed an average sales per hour (SPH) goal of $400 while achieving monthly revenue targets, daily goals, and key performance indicators in a fast-paced, metrics-driven environment.
• Train & Develop Others:
  Act as a peer coach by training team members on selling strategies, service standards, and product knowledge to ensure a consistent customer experience.
• Always Be Selling (ABS):
  Use clientele tools, CRM, and design applications to nurture customer relationships and secure both immediate and future sales.
• Promote Exceptional Service:
  Lead by example on the sales floor, modeling how to ask thoughtful questions, build trust, and create personalized experiences for every customer.
• Become a Product Expert:
  Leverage a deep understanding of Wayfair’s in-store and online assortment to help customers find the right solution, every time.
• Collaborate on Store Operations:
  Support operational excellence by assisting with floor sets, restocks, substitutions, and maintaining a welcoming environment.
• Demonstrate Reliability:
  Show up ready to lead and support the team. Communicate proactively about any unexpected absences or scheduling needs.
• Operate as One Team:
  You will support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

• Leadership
  
  Experience:
  
  1-3 years of experience motivating a team to meet sales goals in a retail environment.
• Sales Expertise: 1+ year in a retail sales role with a strong track record of meeting quotas or KPIs. Experience in specialty or high-touch sales is a plus.
• Education:
  
  High school diploma or equivalent required.
• Schedule Flexibility:
  Willingness to work nights, weekends, and holidays as needed.
• Tech Proficiency:
  Comfortable learning and using CRM tools, mobile devices, POS systems, and Google Suite or Microsoft Office.
• Customer Service
  
  Skills:
  
  Exceptional communication and problem-solving abilities, even in fast-paced or high-pressure situations.
• Adaptability & Focus:
  Skilled at juggling priorities while maintaining accuracy, organization, and a strong customer-first mindset.

• Physical Activity:
  Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement:
  Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability:
  Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements:
  Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility:
  Comfortable in environments with varying temperature conditions.
• Noise Tolerance:
  Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness:
  Minimal exposure to workplace or environmental hazards- must adhere to all safety protocols.

• Competitive Pay:
  Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth:
  Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One:
  Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge:
  Start accruing paid time off immediately because work-life balance matters.
• 401(k) with Company Match:
  We’ll match up to 4% to help you plan for your future.
• Tuition…