Home Improvement Professional

Salary Range

$27.00 per hour

NOTE:

The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non‑negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

• Customer‑Centered Selling:
  Engage customers in consultative conversations to understand their project needs, recommend the right solutions, and guide them to confident purchase decisions across home improvement categories.
• Performance Excellence:
  Consistently meet or exceed an average sales per hour (SPH) goal of $400 while achieving monthly revenue targets, daily goals, and key performance indicators in a fast‑paced, metrics‑driven environment.
• Product Expertise:
  Develop deep expertise across 3 to 5 key subcategories or product lines, using technical knowledge to build trust and simplify complex purchase decisions.
• Objection Handling & Closing:
  Apply advanced problem‑solving and creative negotiation skills to overcome complex customer objections and secure orders where others might fall short.
• Dynamic Call Flexibility:
  Support customer demand across all categories by quickly pivoting to handle overflow inquiries, applying strong technical reasoning across diverse product attributes.
• Continuous Learning:
  Participate in world‑class training to stay current on products, supplier offerings, systems, tools, and sales processes that support your success.
• Process Improvement Instincts:
  Share ideas and feedback that help improve customer experiences, sales strategies, and operational effectiveness.
• Adaptability in Action:
  Thrive in a high‑energy retail environment where products, promotions, technology, and processes evolve rapidly.
• Brand Representation:
  Deliver a consistently positive, professional, and welcoming Wayfair experience in every customer and team interaction.
• Operate as “One Team”:
  You will support Wayfair’s total store goals by cross‑training across key store functions, including sales and back‑of‑house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

• Relevant Sales
  
  Experience:
  
  1 to 3 years of success in a fast‑paced, customer‑facing, metrics‑driven sales role, such as retail or inside sales. Technical or category‑based sales experience is a plus.
• Problem‑Solving Mindset:
  Strong analytical and critical thinking skills, paired with a passion for helping customers navigate complex purchase decisions.
• Goal‑Driven Attitude:
  Motivation to exceed sales targets while maintaining a customer‑first approach.
• Ownership Mentality:
  Tenacious, entrepreneurial, and accountable, balanced with openness to feedback and coaching.
• Adaptability:
  Comfort navigating constant change across products, promotions, tools, and daily operations.
• Clear Communication:
  Strong verbal and written communication skills that build trust and clarity.
• Organization & Multitasking:
  Ability to manage multiple customer interactions, prioritize effectively, and stay organized in a fast‑paced environment.
• Technical Comfort:
  Proficiency with Google Workspace and Microsoft Office, plus confidence learning new systems and tools.
• Team‑Oriented Mindset: A collaborative spirit and genuine desire to support team success.
• Education (Preferred):
  Bachelor’s degree or college diploma equivalent.
• Home Passion (Bonus):
  Interest in or passion for home improvement, design, and home products is a plus.

• Physical Activity:
  Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement:
  Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability:
  Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements:
  Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility:
  Co…