Client Success Specialist II

Client Success Specialist

The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS). The CSS will be responsible for maximum adoption of Oracle services and solutions and identifying/driving product usage, growth, and customer happiness. This is a hybrid/in-office role. We are looking for candidates who will be present in our Denver, CO office 5 days a week for their first 6 months and Tuesday through Thursday thereafter.

Maximize Oracle Health's revenue by ensuring efficient and seamless renewals, while enhancing client satisfaction. Build strong, trusted relationships that lead to high renewal rates, low downsell/churn, and identify opportunities for new growth. Anticipate challenges early, create strategic action plans, and position Oracle Health as the customer's long-term partner of choice.

As a Client Success Specialist, you will play a crucial role in growing Oracle Health's recurring SaaS revenue by finding win-win outcomes. Your primary focus will be on achieving high contract renewal rates, minimizing churn and risk of downsell, and maximizing revenue through upselling opportunities. You will accomplish this by fostering trusted client relationships, accurately quoting, and securing renewals in advance, and proactively addressing challenges before they affect client retention risk.

This role involves a commitment to accountability, problem-solving, and delivering results that safeguard and grow the business.

We are looking for a skilled team member who has a proven track record of effectively and directly driving growth and revenue from a sales/inside sales/renewals territory. The CSS will be responsible for covering their Client territory and achieving quarterly targets in terms of renewal rates to grow revenues and minimize cancellations. They will also be responsible for developing their territory and working to improve results through greater efficiency and productivity.

The ideal candidate will be energized with building a forward-thinking Customer Success future within Oracle Health and have deep knowledge in customer success, renewals, inside sales, account management, and SaaS services. Direct experience within these responsibilities is required.

3+ years of dynamically increased responsibilities in customer facing sales and account management roles is desired. 5+ years of professional experience is preferred.

Core responsibilities include but are not limited to:

• Own renewals:
  Proactively manage renewal cycles, ensuring contracts are quoted well in advance and renewed on time.
• Protect revenue & linearity:
  Anticipate and remove internal or external roadblocks that could delay renewals, ensuring consistency and predictability in results.
• Drive growth:
  Identify and pursue growth opportunities that align with client goals and Oracle Health's growth strategy.
• Forecast with accuracy:
  Maintain reliable renewal and expansion forecasts to support business planning.
• Build trusted relationships:
  Develop strong partnerships with client stakeholders by listening deeply, understanding their challenges, and acting as a true advocate for their success.
• Solve problems early:
  Anticipate obstacles before they escalate, take ownership of solutions, and drive accountability across internal and external teams.
• Collaborate across teams:
  Partner with internal stakeholders to ensure clients experience seamless service and clear communication throughout their journey.

Career Level - IC2

• Customer Success Management

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