New Sales Coordinator

Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the world's #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many "tools" to our success in supporting our employees.

Our core values are:

• Customer Commitment
• Integrity & Accountability
• Respect and Teamwork
• Act with Urgency

Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting-edge technology and leaders trained to support.

We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that's you come build your career with us at Welch Equipment Company and let's continue to set the standard!

• STD, LTD, and Life insurance
• Accrued Paid Sick Leave and PTO
• 401(k) match

As a Sales Coordinator, you play a critical role in ensuring every new equipment purchase meets our customers' expectations You'll collaborate closely with Sales Representatives and Sales Leadership throughout the entire order-to-delivery process, reviewing documentation for accuracy. Serving as a liaison between internal departments and the sales team, you'll ensure necessary approvals are in place, maintain up-to-date reporting, and meet requested deadlines.

This role demands strong customer service skills in a fast-paced environment, where multitasking and prioritization are key.

• Perform preliminary and periodic checks on orders to ensure completeness and accuracy
• Process and coordinate orders for Sales Reps, ensuring accuracy and timeliness
• Create and process purchase orders to vendors
• Maintain the order management system, ensuring accuracy of booking/billings, commissions, and gross profit
• Ensure all PO and internal invoice costing is accounted for and accurate prior to customer invoicing
• Complete accurate customer billing based on order info in management system
• Collaborate with internal teams to ensure smooth delivery and post-sale support
• Handle relevant incoming customer billing inquiries and resolve billing-related issues
• Ensure all documentation in sales orders meet audit requirements
• Ability to work in a constant state of alertness and safe manner
• Other duties as assigned

• Proficiency with MS Office suite
• Experience with SAP, Oracle, Vsimple/Monday/or other workspace program preferred
• Must be self-structured with a high level of thoroughness, capable of managing tasks independently and efficiently
• Ability to multi-task, manage multiple assignments and tasks, and set priorities
• Demonstrates a strong sense of accountability, and ownership over responsibilities and outcomes.
• Ability to critically think and problem-solve in a variety of situations; think outside the box
• Ability to build and maintain strong relationships with vendors and internal teams, fostering trust and collaboration.
• Previous experience in lean management / process improvement projects a plus
• 3+ years in a sales support or customer service role, demonstrating proficiency in supporting sales operations and customer interactions.

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