Member Concierge

ABOUT THE ROLE

As a Member Concierge at Hammer & Nails, you drive our premier guest experience as the heartbeat and first impression of our shop. Your mission is to deliver unpretentious elevated hospitality focused entirely on the details. We are looking for dedicated professionals who take immense pride in their craft, ensuring every guest leaves feeling like they were the only person who mattered.

Sales capability and operational polish are required, but who you are as a teammate matters even more:

• Welcoming Energy: A naturally warm, positive presence that puts guests and teammates instantly at ease.
• Growth Mindset: A genuine curiosity and appetite to keep learning and improving every single day.
• Pride in the Craft: A personal commitment to doing things right, completely, and with immaculate care every single time.
• Intuitive Care: The ability to read a room, anticipate what a guest or teammate needs, and seamlessly deliver it.
• Self-Awareness: An understanding of your own impact on the energy around you, and the maturity to manage it with professionalism.
• True Character: A rock-solid moral compass. Doing the right thing, especially when no one is watching.

• Flawless Guest Hospitality: Orchestrate the lounge experience by executing seamless check-in and check-out rituals with grace, delivering custom beverage hospitality, and ensuring guests feel instantly known and relaxed.
• Elite Consultation & Membership Acquisition: Conduct detail-oriented guest welcome consultations to explain the wellness benefits of our multi-service menu, showcase retail product lines, and confidently drive recurring club membership enrollment.
• Schedule & Book Optimization: Act as "Air Traffic Control" utilizing booking software to manage appointments, confirm bookings, and optimize schedule efficiency for maximum service provider productivity.
• Lounge & Common Area Sanitation: Maintain a spotless, ultra-clean lounge and front-of-house environment, executing routine sanitization processes that strictly satisfy brand benchmarks and operational standards.
• Operational Setup & Support: Arrive prior to your shift with ample time to fully prepare the shop according to standard operating procedures. Assist with inventory checks, stock retail displays, wash and fold shop linens, and collaborate seamlessly with our service team to keep the entire shop interior flawless.
• Advanced Brand & Sales Mastery: Commit to ongoing education by mastering membership benefits, service menu knowledge, inventory management, and mandatory brand-specific operational training modules.
• Brand Aesthetic Compliance: Proudly wear and maintain approved shop apparel to anchor our upscale, sophisticated, and polished environment.

• Collaborative and Fun Work Environment: Collaborate within a supportive, high-performing environment alongside barbers, stylists, and nail artisans who share a commitment to team success.
• Advanced Brand Learning Paths: Sponsored access to ongoing training pathways and specialized educational modules designed to accelerate your career trajectory.
• Competitive Compensation: Secure, top-tier structures pairing a dependable hourly base rate with direct sales commissions and shop performance bonus plans.
• Flexible Work Schedule
• 401(k) retirement plan with Employer Match
• Paid Vacation & Holidays
• Referral Bonus Program

• Sales & Tech Proficiency: Proven track record or natural confidence in sales, upselling, and membership closing, alongside savviness with point-of-sale and scheduling systems.
• Location & Availability: Must have reliable transportation to the shop and availability to work a schedule that includes evening and weekend shifts.
• Industry
  
  Experience:
  
  Minimum of 2 years of active, professional experience in a premium salon, hospitality, retail, boutique fitness, or other upscale guest service environment.
• Communication Polish: Exceptional verbal communication skills and a natural, authentic ease when interacting with a professional, discerning clientele.
• Physical Stamina: Ability to stand, move, and stay dynamically active through a standard 8-hour shift, and…