Senior Account Manager

Senior Account Manager

In addition to strategic account management, the Senior Account Manager serves as the primary focal point of contact for the customer and is responsible for coordinating and overseeing day-to-day account activities. This includes managing the complete operational cycle, from receiving customer requirements and coordinating orders through execution and delivery to the customer, as well as coordinating the return of equipment to the shop for inspection, maintenance, and service.

He ensures effective communication and coordination between the customer and internal teams throughout the entire process, addressing operational requirements, priorities, and issues to support timely execution and maintain a high level of customer satisfaction.

• Serves as the primary customer focal point, maintaining strong relationships and ensuring timely response to customer requirements.
• Maximizes NOV revenue, profitability, and business growth within the assigned account.
• Manages and follows up on daily customer activities, including inquiries, quotations, orders, deliveries, service requirements, and operational issues.
• Coordinates the complete order-to-delivery and service cycle, including equipment return to the shop for inspection, repair, maintenance, and redelivery.
• Prepares and follows up on quotations, RFQs, tenders, customer tickets, and service requests to ensure timely closure.
• Maintains accurate sales forecasts, opportunity pipelines, expected orders, deliveries, and revenue projections.
• Identifies customer needs and develops technical and commercial solutions that add value to customer operations.
• Identifies new business and cross-segment opportunities while monitoring competitor activities and market intelligence.
• Coordinates with Operations, Supply Chain, Service, Engineering, Finance, and other internal teams to meet customer commitments.
• Conducts regular customer meetings and follows up on open actions, upcoming requirements, projects, and operational priorities.
• Maintains accurate customer, opportunity, quotation, and activity information in CRM and relevant NOV systems.
• Provides management with regular updates on account activities, forecasts, opportunities, risks, and customer issues.
• Supports invoice and payment follow-up and assists in resolving commercial or operational discrepancies.
• Ensures compliance with NOV Ethics, Quality, HSE, and commercial requirements in all account activities.

• Bachelor's degree in Engineering, Business Administration, or a related field.

• Technical background in the Oil & Gas industry is highly preferred.

• 8–10+ years of relevant experience in Oil & Gas, with strong exposure to sales, account management, operations, or customer service.

• Deep knowledge of drilling / directional drilling operations and technical understanding of drilling tools is preferred.

• Proven experience managing key customer accounts and developing long-term business relationships.

• Strong understanding of the full commercial and operational cycle, including quotations, orders, forecasting, delivery, service, and invoicing.

• Demonstrated ability to identify business opportunities, grow revenue, and coordinate across multiple product lines and internal functions.

• Customer focused mindset with a drive for results.

• Strong interpersonal, communication, and customer relationship management skills.

• Strong commercial awareness, negotiation, and problem-solving capabilities.

• Professional appearance with strong presentation and customer engagement skills.

• Effective planning, forecasting, prioritization, and daily follow-up skills.

• Ability to manage multiple customer requirements and work effectively under pressure.

• Strong teamwork and ability to coordinate across Sales, Operations, Supply Chain, Service, Engineering, and Finance.

• Proficiency in CRM, ERP, Microsoft Office, and relevant sales/reporting systems.

• Fluent in English and Arabic

• Strong commitment to Ethics, Quality, HSE, and customer satisfaction.

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