New Business and Client Associate

We are an independent advisory firm that values building strong, lasting relationships with our clients. As fiduciaries, we help create better financial outcomes by carefully analyzing options, understanding the numbers, and eliminating emotional decision-making.

We walk with our clients through every season of life, especially the transition into and through retirement. We pride ourselves on a culture of extreme ownership, genuine care, and doing the right thing even when no one is watching—the same principles that define a great team both on and off the field.

This is a people-person position  purpose of this role is to ensure smooth day-to-day operations of the practice while providing superior customer service to existing clients and prospects. You'll perform industry-specific tasks such as application submission and account transfer follow-up, incoming new business client calls, database management, and client appointment preparation—including preparing paper and e-applications for each designated advisor.

• Receive incoming new business client calls in a friendly, warm manner
• Record notes from every client conversation in the firm's CRM system, alerting team leadership if issues arise
• Attend client meetings as needed to complete any necessary applications and transfer paperwork
• Complete and process new business applications from start to finish
• Track all pending applications and transactions
• Create appropriate client files for each new account, electronic and paper as needed
• Submit any additional client contributions or check deposits to appropriate accounts
• Follow up on pending new business work with the appropriate companies
• Resolve any issues regarding new accounts, transfers, or amendments
• Update clients weekly on their accounts and enter all data into the CRM system
• Assist advisors with pre-appointment preparation (applications, etc.) by reviewing the advisors' weekly calendar for upcoming appointments
• Complete, submit, and maintain compliance logs for all check deposits

• Assist in training new advisors on the process for new business paperwork
• Ensure paper applications and transfer paperwork are readily available and stocked in the New Business office
• Process broker/dealer change paperwork
• Assist with any New Business-related special projects or audits

• Prior experience working in the financial industry (ACAT experience a plus)
• Highly organized with strong follow-through
• Process-driven while completing tasks
• Resourceful in problem resolution
• Phenomenal phone skills and the ability to build trust with clients
• Proactive approach when working with advisors and clients
• Comfortable working in a fast-paced environment
• Demonstrates persistence in pursuit of quality
  
  Solid working knowledge of computers and standard office software
• Adaptable and open to change
• Quick learner
• Enjoys completing and processing detailed paperwork

Be part of a team that values authenticity, trust, family, and extreme ownership. We care about who you are, not just what you do.

Every application you process and every client you support is part of a mission that genuinely changes lives—helping people move confidently toward financial freedom and peace of mind.