Dealer Development - Parts and Service Representative Smyrna, GA or Denver

Sandvik Mining is looking for a Dealer Development, Parts & Services Representative, Smyrna, GA or Denver, CO
Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business.
We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture.
We offer competitive wages and benefits
, strong support for learning and professional development
, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

This role Dealer Development Rep for Parts & Services preferably will be located in Smyrna, GA, but we are also open to Denver, CO.

The primary function of this role is to generate sales within the Distribution Channel through direct engagement with our dealers. The candidate will develop a strong pipeline of new opportunities, strengthen relationships with both our dealers and our end-customers, drive brand preference through their actions as a representative of Sandvik, and maximize sales to the assigned accounts. This position requires travel throughout the defined region and will be based out of Smyrna, GA (Preferred) or Denver, CO or on a flexible hybrid schedule.

• Strategy:
  Execute the Parts and Service action plan to grow profitable parts and service sales across all available portfolios.
• Territory:
  Improve Sandvik brand and product awareness within the region through engagement with multiple stakeholders within dealer sales channel. Develop a full understanding of the business environment, market trends, and competitive actions, within the assigned territory.
• Fleet:
  Perform gap analysis on the existing fleet, working along with Product Specialists, to identify sales opportunities. Maintain fleet status and machine hours updated in the system for the assigned accounts and/or territory.
• Customer Focus:
  Establish high-level relationships with business decision makers and identify business needs and problems. Consult with dealers about products for Sandvik end users.
• Effective Communication:
  Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
• Relationship Management:
  
  Strong technical knowledge, leadership skills, financial acumen, and the ability to manage in a diverse and potentially contentious environment. Must have the ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.
• Training and Development:
  Identify/Map training and development needs, work along with internal Sandvik personnel to ensure needs are met.

• Follow up on pending parts orders and backorders with dealers and customers on a regular and scheduled basis.
• Assist with machine down resolution.
• Resolve challenges by offering alternative solutions, where appropriate, with the objective of increasing dealer and customer satisfaction with Sandvik and our products.
• Record, update, maintain, and close cases and opportunities in Salesforce, documenting dealer inquiries.
• Follow standard processes and procedures from Sandvik and other applicable policies.

• 5+ years of industry related experience in a technical sales position with an OEM or dealer
• Strong communication skills with the ability to connect with management, technical and non-technical people
• Polished, confident, presenter with excellent written and verbal communication skills
• Computer skills required - Microsoft…