Customer Success Manager; m​/f​/d

The Mission

Orora Tech is an intelligence-as-a-service company delivering thermal intelligence for a sustainable Earth. We provide critical space insights to heroes on the ground, helping them act faster and make smarter decisions. Since launching our first thermal sensors, we have been dedicated to providing continuous data to those who need it most. As we expand our operations across the USA, we are looking for dedicated professionals to bridgethe gap between orbital technology and operational reality.

This role is an exciting opportunity to bepartof a high-impact, international team on the front lines of climate technology.

Orora Tech is looking for a Customer Success Manager (m/f/d) to own the long-term success, retention, andgrowth of our USA State, Local, and Utility customers. You'll be the primary relationship ownerfrom post-sale through renewal, helping government agencies and utilities successfully adopt our wildfire intelligence platform and turn it into measurable operational value. Managing a portfolio of $1M+ in Annual Recurring Revenue across Tier 1 accounts, you'll workcross-functionally with Sales, Product, Engineering, and Marketing to champion the voice of the customer internally, while spotting opportunities to grow Orora Tech's footprint within each account.

This is a high-impact role at the center of customer satisfaction, product adoption, retention, and sustainable revenue growth, helping communities better prepare for and respond to wildfire.

Account Ownership

• Own the relationship for a $1M+ portfolio of Tier 1 government accounts
• Serve as the go-to contact for customers, from executive sponsors to technical stakeholders
• Build and maintain strategic account plans, including a full "5 wide by 5 deep" stakeholder map
• Develop deep insight into each customer's operational goals and wildfire management priorities

Customer Success & Engagement

• Lead onboarding, implementation, and training so customers see value fast
• Run recurring operational and executive check-ins
• Track adoption trends and build customer success plans
• Spot risks early and resolve them before they threaten renewals

Renewals & Grow

• Own renewal planning, forecasting, and execution
• Identify upsell opportunities, license expansion, new products, multi-year deals
• Partner with Sales Leadership on commercial strategy and contract negotiations
• Keep revenue forecasts sharp and accurate

Product & Customer Advocacy

• Be the voice of the customer inside Orora Tech
• Capture feedback and feature requests, and push them through Product and Engineering
• Translate roadmap updates into customer-facing communication
• Champion customer needs in product planning

Cross-Functional Collaboration

• Partner daily with Sales, Product, Engineering, Marketing, and Leadership
• Share competitive intel and market feedback
• Escalate issues effectively and support case studies, references, and success stories

• 3–5 years in Customer Success, Account Management, or a related customer-facing role:
  SaaS, geospatial tech, public safety, or utilities preferred
• Proven ability to build trusted relationships across executive, operational, and technical stakeholders
• Strong project management skills comfortable juggling multiple priorities and cross-functional coordination
• Excellent communication skills able to translate technical capabilities into business value
• Data-driven, proactive mindset, comfortable assessing account health and spotting expansion opportunities
• Willingness to travel up to 25%

Beyond the technical skills, we are looking for someone who embodies these traits
:

• Growth mindset: you embrace learning, iterate quickly, and see challenges as opportunities
• Ownership and accountability: you follow through, close the loop, and take responsibility for outcomes
• High organization and structure: you create clarity from complexity and keep multiple threads in motion
• Independence: you work well with autonomy and don't need to be micromanaged to deliver
• Attentiveness and discretion: you notice the details that matter and handle sensitive information with care
• Team spirit: you collaborate openly, support your colleagues, and celebrate shared wins

Nice to Have

• Based in the Denver, CO area or willing to work in a hybrid model; remote candidates will also be considered
• Experience working internationally and across cultures, particularly with European teams
• Previous experience with customer management

We believe that doing meaningful work should come with a meaningful…