Account Manager

Description About Core Site:

Core Site is a leading colocation data center company providing the space, power, cooling and connectivity that businesses rely on to operate and grow. Our data centers bring dozens of organizations together under one roof, supporting the technology and services that keep our world connected. Our people are at the heart of everything we do, bringing the expertise, ideas and commitment that power our business and help our customers succeed.

With a culture built on collaboration, ownership, and operational excellence, Core Site is a place to make an impact.

As a member of the company's Account Management team, the Account Manager is responsible for cultivating strong relationships, building meaningful connections, and owning outcomes to drive long-term success for Core Site customers. Serving as a trusted partner and growth catalyst, the Account Manager oversees a portfolio of existing accounts, proactively uncovering opportunities for expansion, renewal, and risk mitigation. In every interaction, this position exemplifies Core Site's Core Values:
Commitment to Excellence, Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team.

• Develop a deep understanding of each customer's business, objectives, and challenges to identify growth opportunities and inform renewal strategies.
• Create and execute tailored account plans that align Core Site's solutions with customer needs.
• Monitor account health, usage trends, and customer satisfaction to proactively address risks and reduce churn.
• Stay informed on regional market dynamics, competitive landscape, and pricing trends, and leverage these insights to position Core Site as a strategic partner across the data center, real estate, and telecom sectors.

• Lead renewals and expansions for existing customers by preparing accurate, solution-oriented quotes and proposals to address customer needs.
• Respond to customers with thoughtful, solution-oriented proposals.
• Conduct site tours for customers and prospects to effectively showcase Core Site's capabilities.
• Negotiate commercial and legal terms in accordance with company guidelines.
• Oversee the accuracy of lease and license documentation and ensure a seamless handoff to Sales Support Managers.

• Build authentic, trusted relationships with customers and cross-functional teams.
• Champion customer success by coordinating resources with urgency and care, resolving issues promptly, and ensuring a positive experience at every touchpoint.
• Perform other duties and special projects as assigned.
• Promote and demonstrate behaviors consistent with Core Site's Culture and Values.

• Ability to thrive in a hybrid work environment with at least two onsite days per week.
• Flexibility to travel up to 10%, with potential for increased in-office presence as business needs evolve.
• Exceptional customer support skills, with the ability to foster trust, build relationships, and strategically manage a portfolio of complex accounts to drive growth, retention, and long-term customer success.
• Excellent interpersonal, verbal, and written communication skills, with a strong customer advocacy mindset and the ability to clearly articulate complex concepts to diverse audiences across all levels of seniority.
• Ability to analyze customer needs and offers, leveraging data to make data-driven decisions.
• High attention to detail and strong accountability for meeting deadlines.
• Proactive self-starter who thrives in a fast-paced environment, able to work independently while contributing effectively to a collaborative, team-oriented culture.
• Advanced proficiency in Microsoft Outlook, Office Suite, and Salesforce.

• Bachelor's degree with an emphasis in communications, business administration, information systems, operations management, or a related field, or equivalent combination of education and experience.
• Minimum of 5 years' experience in a sales or account management role, preferably within colocation data centers, telecommunications, or the technology sector.
• Valid driver's license with a clean driving record and current insurance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the…