Account Executive, MidMarket Expansion

Mid-Market Expansion, Account Manager

If you're looking to be part of what's next in communication, you're in the right place. At Ring Central, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.

This is where you and your skills come in. We're currently looking for a Mid-Market Expansion, Account Manager to proactively manage a list of Ring Central's premier existing customers acquired through direct & channel partners and tasked with cultivating and saturating business within these accounts. With ownership of 200+ current accounts your goal is to uncover and capitalize on upsell opportunities as well as provide a high level of customer service.

You will leverage your B2B solution selling skills to grow your book of business and add to the thousands of businesses already using Ring Central for their communication needs.

Job Responsibilities:

• You'll become the resident expert on the Ring Central services including Mobile, Office, and Contact Center and sell our hosted VoIP platform, call management services, and IP hardware.
• Develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes.
• Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives to small and mid-market business markets.
• Align with our channel partners to leverage the unique relationships they have with their customers to maximize revenue growth and minimize churn.

To succeed in this role you must have experience in:

• 3-5 years of B2B sales experience, preferably in the technology sector.
• Demonstrated sales record of meeting and exceeding sales quotas.
• Success in maintaining existing customer base, cultivating new business, and upselling services/products.
• Ability to explore and make recommendations to customers based on customer needs.
• Excellent customer service orientation, face-to-face and on the phone to support remote users.
• Strong initiative and creativity applied through technology.
• Vibrant and energetic attitude, willingness to perform and get things done.
• Experience working in the channel is a plus.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Debt refinancing assistance
• Employee perks and discounts program

Ring Central's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Built In, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line:
We are committed to hiring and retaining great people because we know you power our success.

Ring Central is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, Ring Central is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction.

Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers.

Ring…