Licensed Benefits Advisor

About Gusto

At Gusto, we’re on a mission to grow the small business economy. We handle the hard stuff - payroll, health insurance, 401(k) s, and HR - so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs).

As a Licensed Dedicated Advisor, you’ll guide small business owners through one of the most important decisions they make for their teams: health benefits. You’ll build lasting relationships with your clients, help them understand their options, and guide them through benefits decisions with clarity and confidence.

This is a high-impact role on a team of licensed benefits experts who serve as trusted partners to employers throughout the benefits life cycle.

• Serve as the primary benefits contact for a portfolio of small group employer clients
• Guide clients through the full renewal process - from assessment of needs, plan evaluation, selection through enrollment support
• Proactively assess client needs and recommend coverage options (dental, vision, life, disability, HSA/FSA) and plans (SGHI, Level Funded, LGHI) that best fit their teams
• Provide clear, approachable guidance on health insurance concepts via phone and email
• Ensure clients receive timely, accurate support that meets their needs throughout the year
• Meet SLAs and performance standards in a fast-paced, deadline-driven environment

• Minimum 4+ years in a customer-facing role; health insurance or benefits experience preferred
• Active Life and Health Producer License
• Experience supporting a client portfolio or managing ongoing client relationships
• A track record of strong client retention and service delivery
• Clear communicator who can simplify complex benefits concepts
• Self-starter who thrives with autonomy and adapts well to change

Employees who are based in Denver, San Francisco, or New York City will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same expectations apply to all Symmetry roles, Gusto’s subsidiary, whose physical office is in Scottsdale.

Note:

The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.