Leasing Professional Multi Site; Steele

POSITION SUMMARY

As aRed Peak  
Leasing Professional ,you’rea brand ambassador and the main point of contact with customers – whether they call your apartment property, visit online,or visitin person.

Your role is an important one: to leaseapartmentsby discovering and exceeding the client’s expectations.

Yourultimate goalis to help people get what they want through attentive listening, strategic sales skills, and consistent follow-through.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

Improving Occupancy Levels(20%) – Maximize lease and traffic ratios tomaintaina 95% or better occupancy level.

Ensurea smoothmove-inprocessbymanaging the leaseflowpaperwork and conductingmake-readywalked prior tomove-in .

• Increase andmaintainoccupancy with a high close rate for signed leases.
  
  Strive to reach weekly/monthly sales goals.
• Prepare and complete allreservationand lease paperwork with future residents.
• Work directly with the Sales Manager to helpestablishand execute community marketing initiatives.
• Run all required checks (credit, background, references, etc.) to confirm the applicant meets
  
  Company and other requirements.
• Keep leasing, LTS,and Yardi software updated withaccurateprospect, resident, and lease information.
• Scan, organize, and store all documentation related to residents andleasing ofthe Company’s properties under management.

Lead Development (35%) – Use a thorough and personalized approach to manage leads bytheclient’s sense of urgency.

Utilize extensive product knowledge to deliver creative client presentations that create a unique and welcoming experience and lead to high conversions that meet or exceed set goals.

• Answer calls and respond to online/emailleadsin the requiredtimeframe.
• Discover resident wants and needs todeterminewhich properties or units are the best potential fit.
• Actively work tosetappointments for tours and build value through phone and email interactions.
  
  Coordinate accordingly withtheoffice team.
• Stay knowledgeable about availability, amenities, and neighborhoods to competently answer all prospective resident questions and/or concerns.
• Highlight features during showings that build value and meet the residents’needsidentifiedin the pre-screening process.
• Consistentlyfollow upafter showings to stay in contact with prospective residents.
• Conduct regular zone walks and quality control spot checks.
• Keep informed of current market conditions/trends.
• Compile comp surveys weekly and shop comps bi-annually or as directed by Sales Manager.

Resident Retention (15%) – Maximize resident satisfaction levels by meeting and exceeding expected quality and service levels.

Use proactive andtimelyresponse and follow through, generate insight, resolve resident conflicts,and encourage a sense of community through interaction and outreach.

• Walk apartments and prepare move-in gifts to ensure readiness for future residents; prepare keys and change locks for future move-ins.
• Maintain a positive living environment for community residents by providing excellent customer service, resolving issues promptly and effectively, and consistently following up on residentrequests.
• Actively work to secure resident renewals.

Teamwork (10%) – Collaborate with your team using problem-solving abilities by understanding and managing resident and team expectations through ongoing and effective communication.

Utilize flexibility when responding to daily demands as well as in sales efforts.

• Proven track recordof providing excellent sales and service
• Organized, self-motivated, and hardworking
• Great people skills, high energy, and excellent at both phone/online and in-person sales
• Strong written and verbal communications skills

Physical Requirements

• Physical requirements are minimal
• Ability to be on feet for extended periods of time
• Ability to work at a…