Grower Experience Manager; Aroya)

Job Title:

Grower Experience Manager

Department:
Aroya Support

Location:

Denver, CO or Dallas, TX

Travel Requirement: up to 30%

Compensation Details: $120k - $150k

Applicants must be legally authorized to work in the United States. Addium, Inc. does not sponsor employment visas now or in the future.

About Addium

Addium is a leading ag-tech company uniting science, sensors, and software to deliver end-to-end solutions in agriculture and food safety. Serving 34,000+ global clients with 60M+ daily sensor readings, we turn raw data into actionable insights that conserve resources, improve food safety, and drive measurable impact. Our mission is to make the invisible visible—transforming data into clarity, action, and automation. Trusted by partners like Mondelez, Pepsi Co, Ferrero, and Green Thumb Industries, we stand for innovation, reliability, and a bold commitment to the future of agriculture.

Position Summary

The Grower Experience Manager leads AROYA’s post-sale organization, carrying responsibility for the customer from the first sensor coming online through each renewal that follows.

The team is five people across three functions whose work is genuinely different. Grower Support brings facilities live and keeps them running. Grower Success carries the relationship and the revenue over time. Agronomic Advising provides the cultivation depth that makes the data worth acting on. This role connects those functions into a single customer experience rather than a series of handoffs, and owns the retention and expansion results that follow from it.

There is meaningful building to do alongside the management. The team structure is in place, while the operating rhythm, the account health model, the service definitions, and the standards that hold them together are still taking shape. The person in this role will define much of that.

The Retention and Expansion Number

• Gross and net revenue retention. You carry the AROYA retention number. Renewals, churn, and expansion within the installed base are your outcome, not Grower Success’s alone.
• Churn accountability. Own the at-risk process end to end: how risk is identified, who intervenes, when it escalates to you, and what gets learned when an account leaves anyway.
• Auto-renewal program. Drive the installed base onto auto-renewal with a payment method on file. This is a cross-functional program involving finance, systems, and customer communication, and you own delivering it.
• Expansion motion. Make expansion a repeatable motion rather than an opportunistic one. Define what qualifies, how it is surfaced, and how it converts.

• End-to-end lifecycle. Own activation speed, adoption, support quality, agronomic value delivery, and renewal as a single connected experience with clear internal handoffs.
• Handoff integrity. Enforce the boundaries between the three functions. The most common failure in this structure is work drifting to whoever answers first, which quietly turns specialists into generalists and burns out the fastest responder.
• Account health model. Build and maintain how AROYA defines a healthy account, grounded in platform usage and device health rather than in how recently someone called.
• Escalation path. Be the point of last resort for escalated customers, and the person who decides when an account needs an exception.
• Voice of the customer. Own the aggregated feedback loop into product, engineering, and marketing. Deliver themes and priorities, not forwarded complaints.

• People leadership. Hire, develop, and retain five specialists with different skill profiles and different definitions of a good day. Set expectations, run one-on-ones, handle performance directly.
• Capacity and coverage. Own account assignment,…