Senior Representative, Equipment Specialist

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

The Equipment Specialist, working under the direction of the Director of Sales – Medical Technology, is responsible for capital equipment sales and technical assistance for both MWI customers and MWI sales staff.

• Responsible for responding to inquiries from sales associates and customers to assist in the difficult process of purchasing and implementing capital equipment.
• Responsible for managing sales regions as the equipment ambassador. Identify needs and opportunities to grow sales of equipment.
• Act as the primary point of contact in directing the MWI sales staff as to what equipment sales resources are available and how to best access these resources.
• As needed, assist in special projects assigned by team leadership.
• Be or assist as project managers for veterinary hospital new builds, remodels, renovations or relocations as assigned.
• Order entry of complex orders that require higher degree of detail.

Associate’s degree in veterinary technology or bachelor’s degree in an animal health field is preferred but not required. Three or more years’ experience working in a veterinary clinic or two or more years in a call center environment with an animal health products distributor or manufacturer is necessary. Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook is needed. Experience with CRM Salesforce is desirable.

Speak Effectively
:
Speaks effectively in individual or group situations (e.g., meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive high impact delivery.

Customer Service
:
Is customer oriented, sensitive and responsive to customer needs and priorities; establishes effective working relationships with customers and gains respect and loyalty; identifies and takes appropriate action on customer needs.

Know the Customer and the Market
:
Knows customers in the market territory; keeps up to date on key competitors; understands and is responsive to the needs and expectations of relevant customer segments; establishes effective working relationships with customers to gain respect and loyalty; identifies opportunities presented by changes and shifts in the marketplace.

Build Quality Service
:
Defines quality service based on customer needs, wants, expectations and profitability and aligns actions accordingly; remains sensitive and responsive to both internal and external customers; builds distinctive predictable levels of service; resolves problems quickly and effectively.

Know the Product
:
Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.

Maintain Technological Expertise
:
Keeps informed of technological advances affecting the industry; recognizes/identifies appropriate and effective technological applications for use by the company; applies internal technology to effective advantage.

Demonstrate Interpersonal Skills
:
Communicates in an open, straight forward, honest and respectful style; checks for message clarity; understands the effect the communication style has on others, including nonverbal communications; plans for and adapts to the…