Enrollment Practice Leader

Are you passionate about helping employees make informed benefits decisions while driving exceptional client outcomes? Do you thrive in a collaborative, fast-paced environment where you can influence strategy, solve complex challenges, and build strong partnerships? Guardian is seeking an Enrollment Practice Leader to lead the end-to-end enrollment experience for our sales partners, brokers, employers, and members.

In this role, you will serve as a trusted enrollment expert responsible for managing complex, high-impact cases, driving enrollment success, and delivering exceptional service experiences. You will partner across Sales, Client Management, and Enrollment teams to execute strategic enrollment solutions while identifying opportunities to improve processes, increase engagement, and support the continued growth of Guardian’s enrollment capabilities.

A strategic and client-focused enrollment professional who thrives at the intersection of operational execution, relationship management, and enrollment consulting. You are energized by managing complex enrollment initiatives and collaborating with internal partners, brokers, and employers to deliver outstanding enrollment experiences. You have the ability to assess unique client needs, influence decisions, and develop creative solutions that drive participation and successful outcomes.

You excel in environments where balancing multiple priorities, managing stakeholder expectations, and solving complex challenges are critical to success. You are a trusted advisor who leverages deep enrollment expertise, industry knowledge, and strong communication skills to guide clients and internal teams through the enrollment process. Success in this role requires a relentless focus on client outcomes, operational excellence, continuous improvement, and helping employees make informed benefits decisions that best meet their needs and those of their families.

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in group benefits enrollment, benefits administration, client management, or a related field.
• Proven success managing high-volume and high-impact enrollment activities with measurable results.
• Experience supporting enrollment strategies, including one-on-one enrollments, decision support tools, digital enrollment campaigns, and employee education programs.
• Strong understanding of group benefits products and enrollment best practices.
• Demonstrated ability to influence stakeholders and lead initiatives across multiple teams and business partners.
• Experience mentoring team members and sharing operational best practices.
• Strong analytical and problem-solving skills with the ability to identify process improvements and implement effective solutions.
• Exceptional presentation, communication, and relationship-management skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Experience supporting brokers, employer groups, and distribution partners within the employee benefits industry.
• Knowledge of enrollment technologies, decision support engines, and enrollment platforms.
• Experience leveraging enrollment data and performance metrics to improve engagement and outcomes.
• Experience working in a consultative, client-facing role supporting large or complex accounts.
• Demonstrated ability to drive operational innovation and process optimization initiatives.

• Lead and manage the end-to-end group benefits enrollment process, ensuring accurate execution, operational efficiency, and exceptional client outcomes.
• Serve as the primary Guardian Enrollment contact for distribution partners, brokers, employers, and internal…